Customer Success Manager
CurrentPrimary contact for the successful onboarding of new hotels as well as post go-live support. Collaborate with the product and technical team to set up the PMS and Channel Connect.
Aug 2022 - Present
AeroLeads people directory · profile
Mandy Yip Email & Phone Number
Customer Success Manager
at
DerbySoft
1 work email found
@derbysoft.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
Tacoma, Washington, United States
Company size
Who is Mandy Yip? Overview
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Quick answer
Mandy Yip is listed as Customer Success Manager at DerbySoft, a with 249 employees, based in Tacoma, Washington, United States. AeroLeads shows a work email signal at derbysoft.com and a matched LinkedIn profile for Mandy Yip.
Mandy Yip previously worked as Manager, Global Revenue Management New Builds and Transition at Starwood Hotels & Resorts Worldwide, Inc. and Senior Manager, Distribution Training and Support at Starwood Hotels & Resorts Worldwide, Inc.. Mandy Yip holds Executive Master Of Science (M.S.), Marketing from Baruch College, City University Of New York (Cuny).
Company email context
Email format at DerbySoft
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{first}.{last}@derbysoft.com
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AeroLeads found 1 current-domain work email signal for Mandy Yip. Compare company email patterns before reaching out.
Profile bio
About Mandy Yip
- Professional with strong experience in hotel Property Management Systems (Opera & Galaxy) / Central Reservation System set up and training in multi-cultural environment across Asia Pacific. - Major strengths include managing project timeline for new builds and transition properties for pre-sell in distribution channels to drive revenue. - Dependable, thorough, resourceful, focused and well-organized team player.
Listed skills include Hotels, Hospitality Management, Project Management, Property Management Systems, and 8 others.
Current workplace
Mandy Yip's current company
Company context helps verify the profile and gives searchers a useful next step.
Derbysoft
4 roles · 12 years
Mandy Yip work experience
A career timeline built from the work history available for this profile.
Manager, Global Revenue Management New Builds And Transition
- Managed Revenue Management operations of New Builds and Transition properties for pre-sell in Starwood distribution channels to drive revenue. - Designed, developed and conducted Central Reservation system training using a variety of training delivery media, including e-learning, web conferencing, virtual classroom and on-site training. - Conducted Reservation Activation Training via webinar with Revenue Management and Reservations team for New Builds and Transition properties- Executed User Acceptance Test to ensure all enhancement scenarios are fully tested and defects clearly communicate to development team before release.- Provided Opera/Galaxy PMS operational support.
2015 - 2019
~4 yrs
Senior Manager, Distribution Training And Support
- Starwood Certified Virtual Instructor Led Training (vILT) Trainer- Conducted Reservation Activation Training via webinar with Revenue Management and Reservations team for New Builds and Transition properties- Designed, developed and translated training curriculum and course material for a variety of training delivery media, including e-learning, web conferencing, virtual classroom and on-site training- Designed and conducted training assessment to measure program effectiveness- Worked with Micros-Fidelio Asia Pacific to develop Starwood trainer certification standards and assessments- Co-conducted Revenue Management Academy Training for Asia Pacific properties from 2004 to 2010- Hosted webinar and on-site training of Global Revenue Management / Sales & Marketing initiatives (new Central Reservation System, Rational Dynamic Pricing, SPG Transformation) for corporate leadership team- Lead Revenue Management Trainer in Singapore, India and Japan after Le Meridien brand acquisition in 2006
Sep 2004 - Aug 2015
Regional Application Consultant - Hotel Systems
Micros-Fidelio Singapore Pte Ltd
- Certified Opera trainer.- Managed Opera PMS and ORS (Central Reservation System) project timeline- Implement Opera PMS system project timeline, software installation, configuration, training, and User Acceptance Test to prestigious International chain hotels including Starwood, Four Seasons, IHG, and Shangri-La - Responsible for regional quality assurance of new product and version release prior to distribution in Asia Pacific.- Collaborated with Customers and Support Consultants to ensure service level requirements were exceeded
Jun 2002 - Aug 2004
Team & coworkers
Colleagues at DerbySoft
Other employees you can reach at derbysoft.com. View company contacts for 249 employees →
RG
Rhoma Galloway
Colleague at DerbysoftAshburn, Virginia, United States
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CY
Chie Yoshida
Colleague at DerbysoftTokyo, Japan
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VM
Virginia Mitrovska
Colleague at DerbysoftBarcelona, Catalonia, Spain
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永
永井淳子
Colleague at DerbysoftTokyo, Japan
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SC
Sonia Cristales
Colleague at DerbysoftDallas-Fort Worth Metroplex, United States
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SS
Sarah Song
Colleague at DerbysoftXuhui District, Shanghai, China
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周
周建忠
Colleague at DerbysoftShanghai, China
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TN
Tj Noble
Colleague at DerbysoftPapillion, Nebraska, United States
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RR
Rudy Ruan
Colleague at DerbysoftShenzhen, Guangdong, China
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CS
Carl Schiel
Colleague at DerbysoftWilkes-Barre, Pennsylvania, United States
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Rhoma Galloway
Colleague at DerbysoftAshburn, Virginia, United States
View →
CY
Chie Yoshida
Colleague at DerbysoftTokyo, Japan
View →
VM
Virginia Mitrovska
Colleague at DerbysoftBarcelona, Catalonia, Spain
View →
永
永井淳子
Colleague at DerbysoftTokyo, Japan
View →
SC
Sonia Cristales
Colleague at DerbysoftDallas-Fort Worth Metroplex, United States
View →
SS
Sarah Song
Colleague at DerbysoftXuhui District, Shanghai, China
View →
周
周建忠
Colleague at DerbysoftShanghai, China
View →
TN
Tj Noble
Colleague at DerbysoftPapillion, Nebraska, United States
View →
RR
Rudy Ruan
Colleague at DerbysoftShenzhen, Guangdong, China
View →
CS
Carl Schiel
Colleague at DerbysoftWilkes-Barre, Pennsylvania, United States
View →
3 education records
Mandy Yip education
Executive Master Of Science (M.S.), Marketing
Bachelor Of Arts (B.A.), Hotel And Catering Management
Higher Diploma, Hotel Management
FAQ
Frequently asked questions about Mandy Yip
Quick answers generated from the profile data available on this page.
What company does Mandy Yip work for?
Mandy Yip works for DerbySoft.
What is Mandy Yip's role at DerbySoft?
Mandy Yip is listed as Customer Success Manager at DerbySoft.
What is Mandy Yip's email address?
AeroLeads has found 1 work email signal at @derbysoft.com for Mandy Yip at DerbySoft.
Where is Mandy Yip based?
Mandy Yip is based in Tacoma, Washington, United States while working with DerbySoft.
What companies has Mandy Yip worked for?
Mandy Yip has worked for Derbysoft, Starwood Hotels & Resorts Worldwide, Inc., and Micros-Fidelio Singapore Pte Ltd.
Who are Mandy Yip's colleagues at DerbySoft?
Mandy Yip's colleagues at DerbySoft include Rhoma Galloway, Chie Yoshida, Virginia Mitrovska, 永井淳子, and Sonia Cristales.
How can I contact Mandy Yip?
You can use AeroLeads to view verified contact signals for Mandy Yip at DerbySoft, including work email, phone, and LinkedIn data when available.
What schools did Mandy Yip attend?
Mandy Yip holds Executive Master Of Science (M.S.), Marketing from Baruch College, City University Of New York (Cuny).
What skills is Mandy Yip known for?
Mandy Yip is listed with skills including Hotels, Hospitality Management, Project Management, Property Management Systems, Opera Reservation System, Certified Trainer, Training Delivery, and Yield Management.
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