Mandy Jasper Email & Phone Number

Manager, Medical Staff Office

Responsible for complex claims through immediate contact and the thorough investigation. Analyze all reports to determine nature of loss, coverage provided, liability and scope of injury/damage. Conduct investigations of all aspects of reported claims. Establish accurate and timely reserves. Effectively negotiate compromise settlements where appropriate..

Developed and implemented Supervisor Preparatory Program. Managed supervisors in training and 40 CSRs concurrently, responsible for monitoring and improving their customer interviews, initial accident investigation skills, and decision making regarding the company's liability. Developed KPIs that enabled real time monitoring of vital statistics, allowing.

Resolved liability disputes, bodily injury cases, and facilitated 1st party medical claims. Successfully conducted project to bring 14 severely behind desks current in 30 days, saving the company an estimated $52,000 in overtime and hiring costs. Managed over 180 concurrent pending files, and covered multiple desks when needed.

Resolved liability disputes and facilitated 1st party medical claims. Selected for a specialty team focusing on complex med pay and PIP only claims. Managed over 200 concurrent pending files