Mandy Mcdonald Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Led the submission of 75 RFPs in 2023, achieving a 70% shortlist and a 20% win rate
• Assigned tasks to stakeholders, ensuring timely completion and adherence to deadlines
• Worked closely with sales, technical, and legal teams to develop competitive proposals
• Evaluated and qualified RFPs to assess fit and identify potential risks or red flags, and prioritize high-potential opportunities
• Supported a content library overhaul to align with new branding and service offerings

Toronto, Ontario, Canada

• Provided administrative support to two Account Managers, facilitating effective client communication and project oversight
• Managed end-to-end project lifecycle from quote submission through to shipment, delivery, and claims resolution, ensuring customer satisfaction and operational efficiency
• Coordinated production with graphic design team and over five external vendors
• Used project management tools including Basecamp, proprietary CRM, and Google Docs to manage day-to-day tasks and streamline internal communications

• Managed patient scheduling, invoicing, and documents for five medical practitioners
• Created and implemented cloud-based invoicing templates using Google Drive, improving office efficiency and patient experience
• Transitioned client directory from a paper-based to a digital system using Go Reminder, significantly reducing administrative burden and improving data accessibility

Toronto, Canada Area

• Developed and submitted 10 proposals over 5 months, achieving an 80% shortlist rate
• Collaborated with sales representatives, service directors, and technical staff to align proposal content with client requirements and organizational strengths
• Maintained and utilized knowledge databases (Loopio and CRM) to ensure accuracy and efficiency in proposal development processes
• Review and Update Loopio library
• Adhere to strict deadlines

Toronto, Canada Area

• Coordinate meeting rooms
• Track and order inventory
• Facilitate shipments
• Organize social events
• Schedule catering

Ontario, Canada

• Planning and running staff meetings
• Creating work outlines
• Responding to customer complaints
• Organizing employee scheduling
• Payroll Administration

• Anticipating guests needs
• Optimizing seating arrangement during business rush
• Multitasking to meet both guest and employee needs
• Maintaining a clean and organized work area
• Screening calls
• Booking reservations via phone and email

Ontario, Canada

• Anticipating the needs of clients
• Operating computer and point-of-sale system
• Dealing with customer complaints
• Screening calls
• Making confirmation calls for scheduled fitness classes

• Child care
• Performing tasks at the request of employer

Bachelor'S Degree, Multi-/Interdisciplinary Studies, General

Music Theatre Performance