Mandy G. Email & Phone Number

Throughout my career, I have led teams of associates, operations specialists, and managers who ensure the quality and integrity of financial transactions and expert platforms. I leverage my skills in organizational and workforce management, and problem solving to optimize workflows, surpass KPIs, and enhance stakeholder satisfaction and loyalty.I have 20 years of professional history with over 10 years of experience in building and managing CX, success, and quality departments across various industries, including insurance, financial services, retail, and consulting. I have contributed in increasing CSAT scores, lowering SLA and resolution time, and streamlining training and development for my teams. Additionally, I support SMB clients with social media content creation and leverage analytics to generate effective content, and drive engagement and growth. Aside from my work history, I hold an MBA with a focus on business administration and management and several certifications in social media, Google analytics, and general marketing. I am also a published co-author in the International Journal of Human–Computer Interaction (IJHCI) and am passionate about learning, helping others, and addressing racial and ethnic disparities in business. Furthermore, I am a member of The Society for Human Resource Management (SHRM) and The National Society of Success & Leadership (NSLS).