Mandy Jones Email and Phone Number

I have over 14 years of experience in the financial services industry and brings a wealth of knowledge, expertise and professionalism to the team. I utilize many skills to provide a high level of client service and administrative support. I have a strong belief in handling confidential, sensitive information in a secure and discrete manner.

Work directly with the Vice President of the Client Account Response team on high level reports and confidential projects. In charge of all metric reporting. Assist the leadership team on a daily basis. • Create travel itinerary, event, meeting and conference planning for department leadership. • Provide subject matter expertise for special software upgrades and projects. • Research and resolve unique client situations. Recommend and make appropriate exceptions to policies. • Troubleshoot production and system problems and recommend solutions to management.• Act as an escalation point in Client Account Response for items that require research but do not require immediate escalation to management. • Create special reports for the Vice President and Assistant Vice President to ensure all associate metrics were met.• Set up bi-monthly meetings with Vice President to meet with leadership team.• Perform user acceptance and quality control testing.• Assist with department technology issues, asset location and movement request. • Serve as a liaison between multiple operations departments to represent Account Operations.• Identify and implement process improvements to enhance performance for Client Account Response and New Accounts.• Assist in gathering documentation for Audit Purposes. • Monitor production systems, proactively analyze and resolve issues.• Create reports to help ascertain Service Level Agreements throughout the departments to send to the leadership team on a daily, weekly, monthly and yearly basis.

Excelled as a leader of a highly skilled team working with stock, and options traders and brokers. Main responsibility was to ensure accurate new account opening and client being welcomed to our organization in a timely manner.• Complete and track all of the account transfers, wire transfers, checks and journals to ensure timeliness. • Manually open and review new customer accounts. o Review for completeness.o Assist clients with incoming paperwork.o Mail requested documentation to clients.• Print incoming faxes and compile paperwork to present to Registered Options Principal’s for review and approval. • Special projects as assigned (including projects with Compliance, Surveillance and Regulatory Affairs departments).

Review and ensure there are no discrepancies between client accounts and internal customer systems for payments to the state revenue department and federal Internal Revenue System.• Generated B-Notice and C-Notice requirements, mailings and updates.• Performed user acceptance testing, to ensure all new rules and regulations have been captured.

Subject matter expert within a team of associates when questions arose or training needed to be done with all new associates. • Communicated with branch associates regarding client accounts and paperwork. • Process incoming paperwork to meet service level agreements.