Mandy Law Chen Email & Phone Number

Burlingame, Ca, Us

Burlingame, Ca, Us

Define company mission, vision, business strategy alignment, go-to-market strategies. Perform market and feasibility studies. Design product workflows, screens, mappings, used cases for development. Strategic planning and projection utilizing Miro, Jira, Confluence for pipeline and roadmaps.

Burlingame, California, Us

Delivered major client retention features which lead total revenue up by 37% from the previous year. Worked towards predefined goals and increased product accuracy from 70% to 90%. Solved major build partners problems and increased data load efficiency by 50%. Defined scope, identified opportunities, success criteria, risks, and obstacles for the project. Defined goals, MVP, success criteria and all related requirements, use cases and user stories to efficiently deliver a shippable product. Provided demos of wireframes and mockups to internal users to review and build alignment across the company. Analyzed and selected a partner who best suited the company strategy to further expand business opportunities. Managed relationships with enterprise clients, integration partners and stakeholders to ensure requests and feedback are addressed timely.

Defined and drove the direction of the company's flagship products. Built and maintained product plans and roadmaps by seeking feedback from across the company. Analyzed metrics and decreased development cycle turn time by 75%. Worked with clients to develop and launch new features Defined scope, designed and refined user stories to solve client issues. Provided demo, webinars, mock-ups, and prototypes to internal and external clients to review. Assisted integration and client-facing teams to improve integration solutions. Oversaw product release and sprint status. Trained and mentored product team staff. Introduced and promoted agile methodology to other product teams, including setting Jira and Confluence up for development process tracking.

Led and managed the product management department in an agile environment. Elected and implemented Jira as the scrum tool for the entire company to utilize. Planned and prioritized development items across multiple company flagship products. Oversaw product development through coordinating engineering, ops, and legal teams. Designed prototypes, created user stories and acceptance criteria for the new features and products. Assisted engineering teams and operations teams in the resolution of client issues. Managed release expectations for the internal team and customers. Presented future products and demonstrated current features, with the sales teams, to clients.

Created the QA team at ComplianceEase and grew it to a team of 7 QA engineers. Tested using Selenium, Watij, WebSpec and Silk Tests.

Developed test plans, manual, and automated test cases. Performed black box testing on products and features, and gray box testing on implementation and data mapping.

Maintain and update webpage, design webpage layouts, graphics modification Working with JSP, HTML, basic Javascripts, basic Java codesCreate multimedia training guides, sale materials, posters, advertisements, etc.Provide user training session with clients over the web and on-site Involved in new products development, writing business plans and engineering specifications.

Bachelor Of Science, Computer Science

Master Of Science - Ms, Engineering Management

Education record