Mandy Lucas, Lpc Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Facilitate the implementation of new sponsor plans, including on-site visits, in-services and introductions as Manage daily operations and productivity for multiple teams. Communicate with Clinical Operations Director and Client Services Directors to address Operations and Client issues, concerns and progress. Manage team’s performance to standards and goals.Assess Clinical organization for overall productivity, make changes in structure and job functions as needed in coordination with account management and Quality.Provide input on policies and procedures which effect clinical operations. Represent Clinical Operations on Work Teams or Committees.

Austin, Texas Area

♦ Created of proactive programs for ADHD, Schizphenia, Bipolar Disorder, amd Co-occurring Diagnoses (MH&SUD)♦ Analyzing data to track completion time, productivity and training needs, increasing reportable outcomes to health plans.♦Supervises team of who completes telephonic case management for members with symptoms of depression,perinatal depression, Schizophrenia, Bipolar Disorder, substance use and ADHD♦ Trained Physical Health Perinatal OB (RN) team of 30+ staff on Motivational Interviewing, Perinatal Depression and Perinatal Substance Abuse.♦ Revision of clinical rounds process for 40+ staff providing structure for case presentation and to encourage discussion♦ Trained multiple health plans to coordinate referrals for behavioral health case management and crisis call process

Austin, Texas Area

♦ Conducted medical criteria reviews for behavioral health/substance use for products in Kentucky, Texas, Georgia and Floria. Levels of care included: Inpatient psychiatric, Detox, IntensiveOutpatient Programs, Partial Hospitalization Programs, Residential Treatment and Crisis Stabilization.♦ Provided training on clinical review systems (BHM and FOCUS), and documentation system implemented (UM and CM) ♦Created, refined, and trained staff on medical documentation, clinical criteria application and procedures ♦Presented cases in weekly clinical staffing with Texas Utilization Managers team, Case Managers and Medical Director. .♦Assisted in rollout and training of training Cenpatico Utilization Management team on the medical documentation system, Tru Care.♦Served as the point of person in absence of the supervisor including conduct clinical rounds.♦Trained behavioral health staff on Motivational Interviewing. Worked with peer to develop and present on topic of working with those with history of sexual abuse as a victim and/or perpetrators. ♦Assisted in designing training for clinical rounds presentations. Presented with medical director to case management and utilization management staff training in clinical rounds.

Dallas/Fort Worth Area

♦ Prepared Psychotropic Medication Reviews determine compliance with Utilization Parameters for Medical Director Review.♦ Completed and updated Treatment Plans utilizing OHIO scales, CROPS and member's unique needs to provide feedback to guardian regarding progress♦ Created and utilized template for discussion to use in clinical staffing of members who had multiple readmissions to psychiatric hospital facilities within a short time frame. These staffings included, CPS case worked CPAs, case managers, care givers and treatment providers, members when appropriate resulting in collaborative discussion of treatment needs and plans.♦ Trained and monitored Behavioral Health Service Managers regarding policies and workflows to complete procedures in a time effective manner and within established standards.

♦Managed employee benefits program, educated and enrolled employees in the health insurance and profit sharing plans.♦ Processes payroll while coordinating with supervisors regarding employees’ absences and FMLA.♦Maintained personnel files in compliance with applicable legal requirements (e.g., FMLA, COBRA, HIPAA, etc). ♦Created cost-benefit analyses to recommend additional and/or alternative benefits for the employees. ♦Created Human Resource guide for internal use and employee performance evaluation.

Crockett, Texas

♦Key contributor to modified program within the Texas Juvenile Justice Department for Seriously Mentally Ill offenders.♦ Conducted forensic reviews to evaluate risk, personality, intelligence assessments; and safety/ reintegration planning for clients♦ Provided individual, group and crisis counseling to persons displaying symptoms of severe mental health diagnosis and/orintellectual and/or developmental limitations including psychosis, mood fluctuations, anxiety, trauma and depression. ♦ Multidisciplinary team member who collaborated to assess concerns and methods to provide modifications as needed in treatment planning. ♦ Trained and facilitated meetings for direct care staff on relevant information to work with persons with symptoms of emotional distress, limited intellectual abilities delayed social functioning skills .

• Counseled at agency location and school grades (K-8) with individuals of all ages.• Assisted clients in developing life plans, educated persons about chemical dependency issues when appropriate, taught social skills and performed family counseling services as needed.

Master Of Arts - Ma, Clinical Psychology

B.A., Psychology

High School Diploma