Mandy Penn

Mandy Penn Email and Phone Number

Senior Director, Marketing- Segment Strategy @ Universal Orlando Resort
Orlando, FL, US
Mandy Penn's Location
Greater Orlando, United States, United States
About Mandy Penn

Senior Marketing leader in the travel and hospitality industry with a proven track record of successful leadership, outstanding business performance, and a passion for opening new theme parks and hotels. I've had the pleasure to be an integral part of opening the following: • Islands of Adventure in 1999 as an Attraction Operations Supervisor • The Wizarding World of Harry Potter - Hogsmeade and Diagon Alley in 2010 and 2014 as a Director of Marketing • 5 Universal Orlando Resort Hotels from 2014-2020 as a Senior Director of Marketing • 2 Universal Beijing Resort Hotels from 2019-2021 as a Senior Director of MarketingExperienced leader focused on delivering strategic vision across all marketing disciplines including Brand and Hotel Strategy, Communication Strategy, Digital and Social Marketing, Guest Experience, Product Development, CRM, Ecommerce, Trade Marketing, and Partnership Development.

Mandy Penn's Current Company Details
Universal Orlando Resort

Universal Orlando Resort

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Senior Director, Marketing- Segment Strategy
Orlando, FL, US
Mandy Penn Work Experience Details
  • Universal Orlando Resort
    Senior Director, Marketing- Segment Strategy
    Universal Orlando Resort
    Orlando, Fl, Us
    View
  • Dart Interests
    Vice President Of Marketing
    Dart Interests Nov 2023 - Present
    Dallas, Texas, Us
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  • San Diego State University
    Industry Instructor
    San Diego State University Jan 2020 - Present
    San Diego, Ca, Us
    Instructor for 2 Master's in Marketing courses at the SDSU L. Robert Payne School of Hospitality and Tourism Management.
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  • Universal Orlando Resort
    Senior Director, Brand And Marketing Strategy
    Universal Orlando Resort Jun 2021 - Oct 2023
    Orlando, Florida, Us
    Lead teams to accomplish business objectives through integrated brand, product, pricing, distribution, and marketing communication opportunities for all domestic and international tourist markets.
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  • Universal Orlando Resort
    Director-Sr. Director- Resort Sales And Marketing
    Universal Orlando Resort Aug 2009 - Jun 2021
    Orlando, Florida, Us
    Led the team through an 8-year period of 275% growth opening 5 new hotels focused on driving awareness, visitation, and affinity resulting in increased revenues and occupancies through all channels including Consumer Direct, Travel Industry Sales, and Groups/Meetings & Events.
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  • Universal Orlando Resort
    Senior Manager, Marketing And Sales
    Universal Orlando Resort Sep 2006 - Nov 2009
    Orlando, Florida, Us
    Accountable for the divisional leadership and overall business direction to include product development, strategic planning, departmental management, marketing communications, and technology enhancements including launching new commerce engines and consumer websites.
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  • Universal Orlando Resort
    Coordinator-Representative-Manager, Marketing
    Universal Orlando Resort May 2002 - Aug 2006
    Orlando, Florida, Us
    Responsible for developing compelling Universal Orlando vacation packages with aggressive pricing and value-added components tied to tickets, event content, and onsite/partner hotel product and benefits.
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  • Universal Orlando Resort
    Attractions Operations Attendant- Supervisor
    Universal Orlando Resort Dec 1991 - May 2002
    Orlando, Florida, Us
    Managed daily operation of numerous attractions and staff of 100+ team members ensuring an extraordinary guest experience while providing work direction, counseling, coaching, annual performance reviews and weekly employee schedules that correlated with park attendance, operating hours and daily budgets.Delivered world class guest service to millions of guests.
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Mandy Penn Education Details

  • The Wharton School
    The Wharton School
    Marketing Analytics Executive Education Program
  • University Of Central Florida
    University Of Central Florida
    General
  • University Of Central Florida
    University Of Central Florida
    Organizational Communications

Frequently Asked Questions about Mandy Penn

What company does Mandy Penn work for?

Mandy Penn works for Universal Orlando Resort

What is Mandy Penn's role at the current company?

Mandy Penn's current role is Senior Director, Marketing- Segment Strategy.

What schools did Mandy Penn attend?

Mandy Penn attended The Wharton School, University Of Central Florida, University Of Central Florida.

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