Mandy Mccain Email & Phone Number

Chevy Chase, Md, Us

Experienced Claims Manager with a demonstrated history of success in the auto insurance industry. Strong believer in fostering a positive work environment where associates are supported and valued. Experienced in managing claims at all levels, from examiner-level responsibilities to catastrophic injuries and litigation management. Skilled in leadership, negotiation, and conflict resolution to ensure the well-being of associates and achieve favorable outcomes for both the company and claimants.

Chevy Chase, Md, Us

Responsible for co-managing the claims call center of over 300 associates in the handling of first notices of loss and inquiry calls. I also managed the teams responsible for the subpoena requests for Florida claims and the Reports and Control department.

Chevy Chase, Md, Us

Supervisor overseeing claims examiners handling Bodily Injury and Uninsured/Underinsured Motorist and Litigation of catastrophic injury claims.Job Duties include:Review of BI/UM claims for proper settlement authority.Training and coaching associates on current business processes.Monitoring Negotiation calls to ensure examiners are following GEICO standards.Reviewing of reports and analyzing data identify trends and coaching opportunities.

Chevy Chase, Md, Us

Trained associates in multiple insurance concepts, including:Understanding Insurance terms and conceptsLegal liability and Rules of the RoadUnderstanding the policy contractHandling liability disputes Handling Coverage IssuesHandling PD claimsUnderstanding PIP statute and how to handle PIP claimsAssisted in development of additional training curriculums for staff developmentAssisted in supervisor training and testing

Chevy Chase, Md, Us

During my tenure at GEICO, I handled claims from the most basic, to Personal Injury, Bodily Injury, catastrophic losses and litigation claims. Upon completion of my rotation through the ranks of claims examiner, I was promoted into management in 2004. My management career has involved supervising in the call center, liability sections handling personal injury, liability disputes, coverage investigations and Bodily Injury and Underinsured/Uninsured Motorist claims.I have also spent 6 years training different levels of claims handling and assisting in development of training curriculum for refresher associate and supervisor training.

Chevy Chase, Md, Us

Supervised associates handling Personal Injury Claims, Coverage and Liability Investigation.

Chevy Chase, Md, Us

Supervised Performance Monitoring Team. Team was responsible for monitoring for customer service and ensuring they were providing GEICO’s high level of claims handling. Roles also including monitoring trends and re-training associates and supervisors on call trends and new processes.

Chevy Chase, Md, Us

Supervised 10-12 newly hired associates in the handling of basic level claims and loss reports. Also trained newly hired associates in basic claims handling, loss reports and understanding coverages and the policy contract.