Analyze trades to reduce risk and verify the accuracy of equity, mutual funds, taxable fixed income, options, and other securities for clients across the US and international branches. Work with management to review and address trade errors, identify patterns, and raise questions to protect clients and the firm. Coordinate with financial advisors, field leadership, and teams across the firm to process trades, identify opportunities for improvement, and assess potential risks.- Pioneered a digital process pilot eliminating 150,000 printed pages, thereby generating significant annual savings, reducing environmental impact, increasing productivity, eliminating file storage needs, and enabling remote execution, which was implemented within 4 months.- Contributed to aligning US and international operations processes, therefore earning management recognition for enhancing team cohesiveness, resilience, and process execution.

Build strong partnerships with leaders to develop and execute training plans for fostering mental health awareness and acceptance at work. Lead initiatives to enhance connectivity between employee networks across global divisions. Craft communications to create accountability among leadership. Play a key role in promoting transparency and authenticity in the workplace.-Expanded the network's membership from 100 to over 800 members and launched the Mental Health at Work Champions network, which certified over 90 employees in Mental Health First Aid.-Presented at a town hall with over 1,800 live attendees on mental health awareness, employee assistance programs, and other resources for employees and their families. -Developed and delivered a global learning week presentation on suicide prevention and awareness, which achieved a record 70% attendance and requests for two additional sessions.

Directed business divisions throughout Europe and Latin America through the stages of the third-party risk management (TPRM) platform to manage outsourcing due diligence, vendor risk assessments, cloud risk controls, contract management, compliance documentation, relationship management, and inter-entity outsourcing. Supported business division partners at all levels from end-to-end as a subject matter expert in outsourcing initiatives and advocated between departments for problem-solving and conflict resolution.-Delivered unique solutions across divisions to achieve project goals through effective TPRM collaboration.-Provided mentorship and guidance to a new hire who earned a promotion and commendations the following year. Received commendation for creating a positive work environment and helping others to reach their potential.-Earned 28 kudos awards in 2022/2023 for exceptional relationship management and the ability to simplify complex processes while collaborating with executives and developing a tracker to enhance efficiency across four teams.-Successfully led and completed over 80 outsourcing due diligence projects for vendor contracts, which involved integrating SAAS solutions with cloud-based reviews, managing vendor risk profiles, and reporting key challenges to senior management.

Supervised personnel, vendor, and process transition for group technology, compliance, and operations across Europe, Latin America, and India. Collaborated with global leadership to complete initiatives for business continuity management, cost savings, resource reallocation, and site changes.-Mitigated risk by ensuring proper tollgates, transitions, process handovers, and approvals for role transitions across the firm.-Developed and tracked innovative solutions for seating, relocation, training plans, and staff adjustments worldwide.-Gained recognition for fostering a supportive environment by promoting open communication and acceptance among team members.-Transitioned over 300 roles. Vendor consolidation, facility movement and cost savings initiatives.

•Created and executed a charitable giving strategy and updated office volunteer program to include delivering 90+ high-impact employee engagement, corporate, wellbeing and volunteer events. Led all annual community focused employee engagement activities.•Managed 14 committee members ensuring all business functions were represented and functional goals achieved. 500 volunteers, numerous employee wellness fairs, ~ 6000 donated items collected and distributed, and over $100,000 raised for local charitable organizations. •Enhanced community relations by initiating and maintaining key relationships with community leaders, non-profit organizations, and service organizations while also supporting efforts of other strategically selected community organizations.•Created internal and external communications plan to engage volunteers, corporate leaders and external stakeholders as well as played key role in annual Impact Reach Report, reporting on all philanthropic and employee related engagement initiatives.•Collaborated with Senior Management in development of company’s EVP and external brand through employee and social initiatives aligned with defined company values.

Built and strengthened a new compliance team across two locations. Hired, trained and managed staff, monitoring financial services and firm regulations. Successfully led investigations gathering and analyzing data on market manipulation, inappropriate employee conduct, trading patterns, anti-money laundering, and email surveillance. -Partnered to develop analytics reviews, turning metric findings into new taxonomies to monitor risk.-Rolled out risk methodologies across Compliance Operational & Risk Control teams alongside senior leaders.

Led initiatives for process improvement, manage book of business with business and individual clients, create and present investment proposals, family planning, event planning, provide generational wealth advice with an emphasis on investment objectives, goals, and trust. Identified key opportunities within the community to partner in community service events and financial literacy. -Hired without industry knowledge and obtained FINRA licenses within 6 months.-Increased net new money with Financial Advisor team by 95%.

Managed branch adherence to industry regulations and laws while providing leadership to Financial Advisors and staff. Provided risk mitigation in relation to know your client rules, client complaints, suitability reviews, regulatory reporting, operational functions, trade processing, rollout of initiatives, and managing personnel. -Achieved outstanding performance in first year in the industry with ability to manage branch operations and controls and obtained FINRA Series 9/10 licenses a year early with promotion to management.

•Developed a business plan, marketing strategy, and social media presence for a startup coffee cart•Startup business with $1,500 capital investment and grew to $23,000 in sales •Profit margin of 93% •Planned and executed events, marketing, invitations, personalized materials, SEO optimization, craft show setup sales and display •Sold business for 5 times initial investment

•Responsible as sales and store manager of two large retail locations as well as one kiosk in a large box retail store •Managed the transition from a small local cellular company to the larger regional carrier U.S Cellular•Worked to market and brand new locations and build a brand in the towns•Responsible for coaching, recruiting, scheduling of over ten associates, cost control, procurement, merchandising, and promoting the stores within the communities•Achieved numerous corporate awards for sales goals and numerous peer and employee suggested award in a brief period of time•Developed a heart as a servant leader across the organization within leadership development workshops and diversity training•Achieved 90% or above on store audits

•Worked to coordinate marketing and launch promotions across a new market and store for Cingular which then became AT&T by cold calling, community engagement events, sales meetings, merchandising, and inventory•Developed a coaching and mentoring program for new hires to monitor progress and provide assistance in order to help them develop as strong sales associates. Associated in the new program outsold all previous new hires by 200%•Received Rookie of the Year Award, achieved 100% on store audits, achieved 150% of quota consistently, received letter of commendation from the President of the company's office for superior customer service and attitude•Started as sales associate and moved into management within a year, offered the position based on helping the new manager moving to the area checking out local business with a purchase

•Ranked 5 in the district while achieving 120% of sales quota consistently, received sales leader award for 4 months in a row, earned numerous customer commendation and fielded offers to move into management outside of Cookeville•Handled deposit management, scheduling, customer escalations, led team weekly meetings, coaching and training and participated in Manager training classes•Filled in as acting Manager