Mandy Robson Email & Phone Number

A pragmatic manager with extensive experience in business excellence through process improvement & quality management. Specialising in identifying process failures and driving change to reduce margin leakage & improve customer service. PERSONAL STYLE;- Pragmatic, optimistic and positive attitude- Conscientious, enthusiastic and passionate striving for the best and gaining satisfaction with success - Open & honest with strong communication & expectations management- Brings harmony and excitement into lives of others- Organised and reliable to deploy the task efficiently & effectively- Brings energy through responsibilities with personable and compassionate feeling- Creates a culture of co-operation and support TRAINING & QUALIFICATIONS;2009 - Six Sigma & Lean2008 - NEBOSH Certificate (achieved with a Credit)2004 - Positive Power & Influencing [5 day programme]2004 - Leadership & Development [6 day programme)2003 - NVQ Level 2 - Verifier2002 - Commercial Awareness [3 day Programme)2002 - NVQ Level 1 - Assessor 1999 - Developing for Business Success (Senior Management) [10 month programme]1998 - Telephone Account Management - Coaching/training skills, conducting productive outbound calls, approaching & closing the sale, managing customer relations, managing objections and dissatisfactionSpecialties: Health & Safety Improvements; Safety Engagement; Business Processes & Governance Structures in line with external Licence Conditions (Energy & Utilities), Business Process Improvement, Development & Deployment of Integrated Business Management Systems (BSi 9001:2008), Cultural Change Management through Safety & Quality Programmes, Programme Management of Safety Improvements, System Development & Deployment for Safety Incidents & Near MIsses ......

Listed skills include Leadership, Six Sigma, Quality Management, Account Management, and 23 others.