Mandy Townsel Email & Phone Number

Alexandria, Va, Us

Remote

Responsible for providing corporate and group travel services for the client's VIP employees and customers, handling any deviation travel requests, utilizing automation, focusing on client's policies, and selecting suppliers where applicable. Books reservations for air travel, hotel, and car rentals, following up when necessary to complete the reservation. Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries. Selects suppliers for travel in accordance with program's travel, budget, preferred supplier, and discounting objectives, where applicable. Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately. Monitors queues and provide quality control procedures to ensure that all records reflect the best rates and that passports, visas and upgrades have been addressed.

Alexandria, Virginia, United States

Arrange travel arrangements, book all aspects of travel, including air, hotel, car rentals, and Amtrak rail. Handles large volume of incoming group hotels and car bookings. Certified in using CVENT in booking travel. Make sure that flights are within the government rates and hotels are within the government per diem. Advises clients of international travel requirements such as visas, passports, immunizations, etc. Answer customers questions via Microsoft Outlook. Contributed to corporate value by sharing ideas for improvements, communicating ideas to provide a quality service and guest care to clients. Monitored GDS queues to maintain quality control and improve effectiveness across all functional units.

Las Vegas, Nevada, United States

•Resolve or escalate complaints through appropriate channels with critical thinking. Maintain and follow through on ongoing customer concerns until issue is resolved.•Give exceptional customer experiences by actively listening and addressing the customer's needs, wants, and concerns.•Explain detailed information regarding Solar energy solutions and the impact on the customer's home and utility usage.

Elkton, Maryland, United States

*Manages and/or coordinates various aspects of business travel, such as arranging flights, hotels, and ground transportation using GDS and web based travel systems.*Assist in booking highly complex multiple leg international itineraries. Effectively use GDS Sabre and Apollo and tools to ensure consistency and adherence to processes and procedures. *Experience with customer service chat program. As a chat agent I communicated with customers through live chat to answer travel questions, solve problems, read airline policy and troubleshoot reservations.

Elkton, Maryland, United States

*Arrange all elements of business travel from initial request to completion for clients in a corporate account. *Booked travel via email by communicating customers by using Microsoft Outlook*Facilitate client support with a high degree of initiative, confidentiality, and professional demeanor.

Aberdeen Proving Ground, Maryland, United States

*Makes travel arrangements, prepares and files all travel, including air, hotel, and ground transportation. Handles large volume of incoming call for group reservations. *Examine central bill accounts to verify the accuracy of accounts and the adequacy of supporting data.*Process ticket orders and maintain stock inventory, track shipments for delivery. Load printers and troubleshoot printer functionality for ticket delivery. Maintain sales summaries, file invoices and other administrative duties.

Tourism And Travel Services Management

Mass Communication/Media Studies