Mandy Choi Email & Phone Number

Toronto, Ontario, Canada

Knowledge Management and Conversational UX for Generative AI chatbot powered by GPT - empowering knowledge creators to collaborate and manage content effectively and enhancing frontline's experience in accessing information and support in order to better serve clients. Tasked with bridging the gap between the designers and engineers, refining the handoff.

Toronto, Canada Area

• Lead UX designer charged with creating the visual identity across all digital platforms including responsive websites, emails, forms, blogs, and mobile app
• Define UX vision and strategy by understanding the purpose of the platform, gaining insights into our target audience through data gathered from various sources (focus groups, surveys and analytics), developing user.
• Prepare and design low-to-high fidelity wireframes and functional prototypes that meet usability standards, accessibility standards (AODA for Ontario), and best practices for site content types and SEO
• Collaborate closely with Marketing team to ensure websites align with organization's branding and communication guideline, and adhere to the mission and core values
• Excellent communication and interpersonal skills, including the ability to present design concepts clearly and persuasively to colleagues, partners, stakeholders, and especially to senior executives
• Research and identify new trends and insights on digital and interactive design, SEO best practices and navigational models, and apply to websites; also works with website performance measuring tools (SiteImprove) to.

Toronto, Canada Area

• Triage help desk tickets
• Contribute to projects such as creating banner ads, updating website and designing new websites for fundraising events
• Responsible for publishing content on websites

My background in Arts and my love for handmade goods naturally led me to look at how I could help promote arts & culture and support local artisans. The North Artisan Marketplace originally started out as an Instagram account with the goal of recognizing local artisans and artists, and providing a platform to showcase their creations. To further the effort.

Toronto, Canada Area

• Design and code website templates
• A/B test multiple designs; measure performance and iterate on design that drives most traffic

Certificate, User Experience Design

B.A., Double Major: New Media Studies, Music & Culture

Activities and Societies: UTSC Concert Choir, New Media Club

Associate Diploma (Arct) Piano, Performer