Mandy Wilson Email & Phone Number

Collingwood, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

The National Operating Officer, Technology & Innovation Banking, is responsible for the integration of all activities and communication impacting the sales channel, facilities alignment and prioritization on behalf of the Head of Technology & Innovation Banking. It is our vision to help companies grow and scale their business in Canada.

Toronto, Canada Area

The National Director of Client Segments for Tech, Media & Entertainment and KBI (Knowledge Based Industries) is responsible for overall stewardship of industry, region and client segments as assigned, acting as the recognized subject matter expert within BFS, fully versed in market trends, segment financial performance and competitive dynamics. They are the primary driver of strategy development, tactical formation and implementation to achieve the desired financial performance, market share… Show more The National Director of Client Segments for Tech, Media & Entertainment and KBI (Knowledge Based Industries) is responsible for overall stewardship of industry, region and client segments as assigned, acting as the recognized subject matter expert within BFS, fully versed in market trends, segment financial performance and competitive dynamics. They are the primary driver of strategy development, tactical formation and implementation to achieve the desired financial performance, market share, client experience goals and protection of RBC’s competitive advantage. A key agent for change, this role establishes and maintains collaborative connectivity across BFS, the field and key stakeholders across the broader enterprise. Show less

200 Bay Street, Toronto

A cross enterprise leadership development program over a two year period, GLP Associates will be placed in a series of assignments across the organization to enhance skills and knowledge required to become successful future leaders at RBC. My assignments took place in: - Internal Audit, Compliance Groups - specifically for the Wealth Management area - Commercial Banking, Guelph North Halton market- Caribbean Banking, Product Owner, Agile Development of mobile and digital banking… Show more A cross enterprise leadership development program over a two year period, GLP Associates will be placed in a series of assignments across the organization to enhance skills and knowledge required to become successful future leaders at RBC. My assignments took place in: - Internal Audit, Compliance Groups - specifically for the Wealth Management area - Commercial Banking, Guelph North Halton market- Caribbean Banking, Product Owner, Agile Development of mobile and digital banking, Bahamas & Barbados- Retail Banking, Branch & Community Management, Milton One Community Show less

Directed Unit Finance Audit Community to develop financial measures for units with treasurer changes or negative balances for good fiscal management. Elected member on Ontario Council - Board of Directors for Guiding in Ontario. Directed over 120 women into positions of responsibility working with children to provide quality programming, allowing women to reach their potential and ensure consistent delivery of the Girl Guide brand Executed success-oriented performance management… Show more Directed Unit Finance Audit Community to develop financial measures for units with treasurer changes or negative balances for good fiscal management. Elected member on Ontario Council - Board of Directors for Guiding in Ontario. Directed over 120 women into positions of responsibility working with children to provide quality programming, allowing women to reach their potential and ensure consistent delivery of the Girl Guide brand Executed success-oriented performance management, conflict resolution and coaching to incoming women resulting in competent leaders and role models for young girls in the communityBudgeted and recorded $12 K annually of public funds for recognition awards & financial subsidy requestsUnit leader for weekly meetings for girls aged 12-18 to guide and mentor them to take action for a better world, respect their surroundings and teach valuable life skills for their future. Show less

Mississauga, On

The Senior Manager of Emerging Channels is responsible for developing strategic direction based on emerging client preferences & technologies. The incumbent will offer innovative ways of selling through our existing distribution networks and propose and develop new ways of enabling our sales force through emerging channels. To enable new or future capabilities of our sales force by leveraging existing and emerging channels, the incumbent will remain abreast of trends, competitors and changing… Show more The Senior Manager of Emerging Channels is responsible for developing strategic direction based on emerging client preferences & technologies. The incumbent will offer innovative ways of selling through our existing distribution networks and propose and develop new ways of enabling our sales force through emerging channels. To enable new or future capabilities of our sales force by leveraging existing and emerging channels, the incumbent will remain abreast of trends, competitors and changing demographics, and link in with RBC enterprise groups. The ultimate goal of this position is to achieve a best-in-class client and employee experience, and enhance overall profitability through emerging channels and breakthrough thinking. Show less

Develop and maintain the enterprise strategy for RBCI and ensure strategic alignment with functional groups. Provide consultancy and recommendations for business groups based on literature and evidence to address their growth, capacity or sales issues. Work with a team of 5 other researchers, librarians, analysts and competitive intelligence managers.

Led and managed world event readiness team through the Icelandic volcano crisis by creating comprehensive document for senior management and front line use during future world events affecting travel or health Measured and reported on success of implementation of a dedicated medical questionnaire assistance line for travel health insurance sales and recommended changes based on findings to staffing and fundingManaged implementation of Milliman Case Guidelines for emergency assistance… Show more Led and managed world event readiness team through the Icelandic volcano crisis by creating comprehensive document for senior management and front line use during future world events affecting travel or health Measured and reported on success of implementation of a dedicated medical questionnaire assistance line for travel health insurance sales and recommended changes based on findings to staffing and fundingManaged implementation of Milliman Case Guidelines for emergency assistance nurses and created metrics for measurement and reporting of ongoing success Uncovered root cause of increased medical appeals and complaints and created innovative solutions to decrease the number of incoming appeals Show less

Negotiated purchase and sale, finalized contracts for management of $20K rent & operations annually Confidently handled property maintenance and uncooperative lessees diplomatically resulting contract renewal

Acted as a project manager to deliver transformational change to the process of obtaining internal medical advice and met aggressive process improvement targets directly aligned with RBCI's strategic priorities, resulting in process modifications with $1.75K in savings per yearEngaged key stakeholders for feedback and buy-in to identify referral reasons and claim identifiers to modify the definition of appropriate referral, which led to capacity increase, labour savings and client… Show more Acted as a project manager to deliver transformational change to the process of obtaining internal medical advice and met aggressive process improvement targets directly aligned with RBCI's strategic priorities, resulting in process modifications with $1.75K in savings per yearEngaged key stakeholders for feedback and buy-in to identify referral reasons and claim identifiers to modify the definition of appropriate referral, which led to capacity increase, labour savings and client satisfaction Created an automated customizable referral form in Microsoft Word using Visual Basic to streamline processes and eliminate unnecessary content, resulting in efficient and appropriately reasoned medical opinion referralsLed and advocated for change, while managing team of approximately 15 people through difficult transition using facilitation, influence and communication, to achieve cohesive group consensus and execution of goals Tracked improvements related to changes, demonstrated 20 percent reduction in inappropriate referrals for medical advice, increased communication between medical team and adjudicators, improved employee satisfaction and ensured sustainability of results post-completion Show less

RBC Insurance, Mississauga, ONAssisted in Life and Health 3rd party distribution review by gathering market and industry research, analyzing current state and existing structure, and identifying opportunities to expand distribution, resulting in the potential to successfully reach 2010 sales targets Participated with a team of 12 to improve online sales of Home and Auto Insurance by assessing existing online capability, collaborated with internal partners for data analytics and… Show more RBC Insurance, Mississauga, ONAssisted in Life and Health 3rd party distribution review by gathering market and industry research, analyzing current state and existing structure, and identifying opportunities to expand distribution, resulting in the potential to successfully reach 2010 sales targets Participated with a team of 12 to improve online sales of Home and Auto Insurance by assessing existing online capability, collaborated with internal partners for data analytics and contributed to client survey creation Supported LSS project for a retail branch operations struggling with capacity by interviewing teams to develop an inventory of existing work. Recommended changes to the scope and new homes of best fit, resulting in efficiencies within the organization and freed capacity to scale up support from 35 to over 50 branches by 2010 Show less

Toronto, Canada Area

Manufacture of Polio vaccine. Inactivation of live virus, filtration, clean room environment.

Polio Vaccine Production

Developed independent research project milestones, thought critically in departmental meetings and seminars, set goals systematically and kept accurate notes to create an effective thesis report and publication-ready data

Mba, Business

Health Services Management

H.B.Sc., Biochemistry

Education record

Education record