- Manage orders for single school accounts, verifying and cross referencing data in Netsuite and BIT systems for accuracy and eliminating duplicate accounts in the process- Serve as the primary point of contact for customers, responding to and resolving issues and questions via Zendesk- Attend weekly meetings with the leadership team to discuss progress and changes in departmental operations, as well as identify and address concerns and areas of improvement- Communicating with the sales team to ensure each account is current

- Provided day-to-day administrative support for members of our leadership team, including but not limited to calendar management, ad hoc projects, and correspondence- Tracked and documented donations via Google Excel, ensuring the accuracy of data for all campaigns, including customer information, incoming donations, and the total amount donated- Oversaw new recruit accounts, tracked and stored all relevant information pertaining to new recruits, including contact details, job function, and personal identifiers - Managed scheduling for new recruits, including training tools and scheduling personal training tests- Ad hoc projects included renewing company’s liability insurance, purchasing and submitting background checks for new recruits, and posting on social media to broaden audience

- Coordinated internal and external meetings and events, including conference room booking and set up of meeting rooms- Oversaw management of membership database, including CRM data maintenance - Served as session lead, managing the flow of a live, interactive welcome event for audiences ranging from 50-150 people- Coordinating with contractors and in-house staff to maintain facilities, including all computer equipment, network connections, and general building maintenance- Managed inventory, ordering weekly supplies for management office, reception area, kitchen, and restrooms

- Served as subject matter expert to headquarters staff, providing training for new hires - including those previously incarcerated from Second U Program - regarding policies and procedures- Aligned and cultivated relationships with prospective and current members to achieve bookings and increase sales- Tracked and collected late payments for personal training sessions in Excel, including entering data into the database and emailing reminders to personal trainers and clients- Provided membership costs and facility information to new members, including pricing plans and contract terms

- Provided support for the client, helping to refine the delivery of lines, identify potential character options, and improve overall stage presence for his acting roles- Assisted personal life matters, including grocery shopping, sending out packages, correspondence, and research- Designed organizational systems for filing and archiving computer documents, including business & financial records

- Operated multi-line telephone system, answering customer calls and re-routing calls to proper person or company- Oversaw day-to-day venue operations, including completion of studio payments and equipment distribution to stage crew- Developed process for tracking customer service requests, identifying areas of improvement, and provided feedback to management regarding customer experience