Be responsible for the food delivery business metrics within the region (RO, PL , CZ , HR , SK)Set the expansion strategy for the regionDefine, implement and optimise business, commercial and operational strategies/goals with Country ManagersDevelop a deep expertise in value proposition for restaurants, couriers and contribute to improvements/development by providing regional insights to the HQ teamsSupport the country managers through training, sharing… Show more Be responsible for the food delivery business metrics within the region (RO, PL , CZ , HR , SK)Set the expansion strategy for the regionDefine, implement and optimise business, commercial and operational strategies/goals with Country ManagersDevelop a deep expertise in value proposition for restaurants, couriers and contribute to improvements/development by providing regional insights to the HQ teamsSupport the country managers through training, sharing business/marketplace knowledge and getting feedback to/from the HQ teams to drive business performanceServe as the primary liaison with Country Managers and HQ teamsOperationalise key growth initiatives and/or best practices across the regionMaintain a pulse on the local competition and industry to help steer and advise our strategic plansLead quarterly and monthly business reviewsTake ownership of Bolt's growth in your region by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals Show less

Own and manage Bolt Food business operations in Romania (Sales, Account Management, Partner & Courier Operations)Setup and scale operational processes for sales and account management team, and other functional areas in your market (operations, marketing, customer support, legal, public policy).Define and reach business goals, mainly focused on business growth, profitability, and stakeholders’ great experience (eaters, restaurants, couriers)Analyse metrics and implement… Show more Own and manage Bolt Food business operations in Romania (Sales, Account Management, Partner & Courier Operations)Setup and scale operational processes for sales and account management team, and other functional areas in your market (operations, marketing, customer support, legal, public policy).Define and reach business goals, mainly focused on business growth, profitability, and stakeholders’ great experience (eaters, restaurants, couriers)Analyse metrics and implement projects to improve operational and financial city metrics. Work closely with Regional Manager and HQ teams to resolve any operational or product issues Show less

Managing a Commercial Team of 6 Account Managers & Supporting Booking.com's Strategy for the Romanian Market (Seasonal Destinations).• Manage performance and outcome of individual team members (schedule individual meetings, provide motivational and developmental feedback, hold performance/appraisal conversations).• Define, steer, achieve operational/commercial performance goals of the team.• Facilitate each team member’s development (mentoring / coaching / motivating) by… Show more Managing a Commercial Team of 6 Account Managers & Supporting Booking.com's Strategy for the Romanian Market (Seasonal Destinations).• Manage performance and outcome of individual team members (schedule individual meetings, provide motivational and developmental feedback, hold performance/appraisal conversations).• Define, steer, achieve operational/commercial performance goals of the team.• Facilitate each team member’s development (mentoring / coaching / motivating) by creating learning opportunities and giving them the freedom to experiment and challenging them to think outside of the box.• Provide the team with direction and focus by setting reasonable and realistic expectations for them.• Positively reinforce and empower them through recognition of their successes.• Role model the Booking.com's values by sharing passion, engagement and commitment.• Use of BI tools (TABLEAU) to set and monitor the country's targets.• Secure business coverage by active recruitment. • Ensure partner & customer satisfaction through meeting defined service levels and delivering high quality results. • Identify and evaluate business opportunities (adoption of local needs) and implement them with the relevant team.• Define business strategy for assigned region aligned to Booking.com B.V. strategy to support team focus.• Represent Booking.com on fairs and other market-related events within the assigned region.• Support and promote product development & innovations. • Stakeholder Management; liaison with stakeholders to support team/market/company strategy. Show less

Responsible for informing and consulting accommodation partners within Romania in regards to their business performance, market opportunities and industry trends. Core tasks linked to empowering partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.

• Analysis and validation of customer reviews• Moderating User-Generated Content and distributing it online• Managing email correspondence from external and internal stakeholders concerning guest reviews and queries about reviews system and procedures

Thesis | Congress Stakeholders - Wishes and DemandsThis research aimed at developing a theory so that MCI Amsterdam, the commissioning client, can improve its products and services and to increase the market share.