Maneesh Kumar Email & Phone Number

Brisbane, Australia

New Delhi

To obtain the position of a Front Office Executive where my administrative skills will prove beneficial towards the growth of the organization.Possess good organizational and time management skillsHighly skilled in handling front office activities independentlyPunctual and ability to perform tasks independentlyGood telephone etiquettes and presentation skillsSkilled in major computer applications related to work like Microsoft Word, Excel, PowerPoint, Outlook and the InternetAbility to perform tasks under pressureGood coordination and relationship building skillsEffective written and verbal communication skillRESPONSIBILITIESGroup handling & handling reservations calls. Taking Check- In & Check Out, E-mail revert back, Guest handling, Guest escorting. Also Takes care of daily weekly, monthly & fortnightly reports. Responsible for smooth operations, maintaining the inventory and placing requisitions. Handling guest complaints, Night Auditing. Doing MOD on weekly basis.Looking after the travel desk & giving trainings & inductions to supervisors.Taking care of attendance & leave application's of front office staff.Maintaining proper checklist related to front office activities to ensure upkeep of Facilities.Taking care of all the responsibilities in the absence of Front office manager & responsible for all the smooth operations.

Gurgaon, India

An astute professional with more than 2 years’ experience in Operations, Process Management in Financial Services Domain, worked as Quality Analyst with GENPACT India Pvt. Ltd. Experience in driving operational excellence through process re-engineering and ensuring adherence to quality, compliance parameters of the processAdept in handling grievances & issues raised by customers, resolving them to their satisfaction as per the service standardsExceptional communication, analytical skills, blended with strong team management ability

Gurgaon, India

Part of Financial Institute. Servicing of retirement plans for US citizens. Processing and Quality check of all the requests, with the guidelines meet and disbursement of the checks. Generating the daily reconciliation reports and balancing the reports and tracking the amount moving out of the system. • Addressing various issues, queries raised by customers and resolving them at the earliest possible time to exceed their expectations and sustain organizational imageDoing RCA (Root Cause Analysis) for the errors and complaints marked by the clients.Leading a team of executives, delegating them responsibilities, providing training, guidance & motivation to enhance their productivity.Monitoring quality of operation, implementing process improvement initiatives to ensure smooth flow of transactions in accordance with the procedures and agreed standards.Performing various training sessions with the team and ensuring minimum TAT and maximising AccuracyRecognizing improvement areas and implementing corrective steps using six sigma tools to maximize customer satisfaction level and enhancing productivity & accuracy.Creating & maintaining SOP (Standard Operating Procedures) to ensure accurate processing and enabling smooth training of new joinees and ensuring customer satisfaction.Have been an active participant in VSM (Value Stream Mapping) activity for the processWorked closely with quality team for identifying and implementing process improvements opportunities. Touch time analysis (time motion studyImplemented automation process variance tracking through web based variance tracking system Initiated efforts in executing best practices & standard operating procedures targeting at organizational excellence

Masters In Inernational Tourism And Hospitality (Mba), Tourism And Hospitality, A

Bachelor In Hotel Management And Catering Technology, Front Office Management