Support to Field Engineers and GC in eNodeB Integration, troubleshooting and others scopes of Alarm Clearing.* Coordinating between Customer NOC, Field Engineers and ASPs during Night Activities.* Responsible for RET troubleshooting and Retrofit Activity for 1900 & 2100 and 2300 Carriers.* Coordination with other team Members (Planning, RF, Field Team and AT & T Designing etc).* LTE EnodeB (RBS 6000) Integration including 1C/2C/3C implementation, fault rectification.* eNodeB expansions/modernization, DUL to DUS migration activities.* LTE Radio Network KPI analysis and troubleshooting.* License key file loading for new sites and Up-gradation of sites (eNodeB).* Parameters Audit, GS Implementation & Optimization on the LTE sites.* RAN Support to the onsite DT team.

Support to Field Engineers in eNodeB integration, troubleshooting and others scopes.* Handling the customer escalations on Network issues and providing the solutions with in SLA.* Acting as a Customer interface SPOC for 2300 and 850 MHZ band deployment.* Integration of EnodeB from LSMR on 2300, 1800 and 850 MHZ band.* Raising the Fault report and JIRA tickets against RMA.* Clearing the Acceptance test (ATP11B) in site forge with customer Reliance Jio.* Managing the Daily activity and Integration/Issue LTE sites tracker.* Software and Firmware up-gradation of Samsung eNodeB.* Responsible for troubleshooting the low-throughput issues, network congestion related issues.* Doing GTP test for IPv6 transport backhaul issues.* Defining the S1,X2 connections and troubleshooting and Throughput issues.* Delivering Training on LTE/SAE EPC 4G network for OJT.

* Handling of the SGSN, GGSN, SASN, LTE Nodes and Cisco & Ericsson Routers, Switches & Firewalls.* Customers network Configuration, Monitoring, Network Optimization and ensuring maximum network availability for all Managed Customers. * Product knowledge of Huawei (U2000, M2000), HP NNMI, CA Spectrum, Ericsson routers & switches.* Performing daily health check-up on Packet Core Network (PCN) and Backbone Network (PBN) nodes.* Delivering proactive preventive maintenance for day to day operational issues, rejection issues relating to attach success Rate, PDP Success Rate and GB, Gr, Gi, Gn, Gx, Gy links.* Supports end-end support, coordination and control of assigned Trouble Tickets and work-order.* Perform 2nd level troubleshooting and analysis on the genuine minor and major fault detected during network surveillance activities.

Worked as Tech Support Engineer at GNOC (Global Network Operations Centre) for Sprint Nextel US.* Protect Sprint network by providing High level Engineering assistance and guidance to technicians, which performs repairs across the network.* 1st and 2nd level fault management of Sprint LTE/CDMA/EVDO network, looking after Data/voice performance of PAN US Sprint network.* Switch performance analysis and Network traffic analysis on day-to-day basis to take corrective actions.* Improvement in quality of network by making necessary changes in configuration parameters (i.e. detailed analysis performance related parameters).* Proactive alarm monitoring of HVAC, power, building door, fire detection alarms for all Wire line Network facilities internationally.* To maintain the customer documentation fully updated in the Sprint tools (CBRE, SMRT, TRAMS). * Good knowledge of troubleshooting skills to isolate problems/faults quickly and take end to end responsibility for resolution with in SLA.* Manage structured knowledge transfer, recommending process modifications & information sharing.* Opening bridge to escalate the issue to the respective managers and drive a solution.