Maneesh Gupta (He/Him) Email & Phone Number

Gurugram, HR, IN

Gurgaon, India

Noida Area, India

Streamlined product support for multiple global clients – with a sharp focus on stakeholder managementSetup up a product support framework and built a team of high-performers to deliver an exceptional customer experience

Gurgaon, India

Led a team of 27 people across site operations, project management, and customer analytics verticals – hands-on leadership at the coreOwned multiple work-streams to improve travelers’ experience on Brand Expedia sites – like plugging the monitoring gaps, and dog food (for handling real-time customer feedback) – using Agile Project Management in production.

Gurgaon, India

Drove multiple work-streams to improve travelers’ experience on Brand Expedia sitesLed a dynamic team in a global 24x7 Production environment -- Implemented SLA based Support Model, ascertained compliance, Ensured reliability and availability of Expedia websites and platformHandled IT Service Operations – including incident/problem management and.

Gurgaon, India

Setup a Production Support Team with process line implementation – to provide effective support to the existing trading & strategy teams for multiple exchanges/clients across Capital Market and Equity Derivatives’ applicationsLed first & second lines of Support for global services against agreed service levels & costsManaged time-sensitive project.

Gurgaon, India

>> Improvise Equity Derivatives India Support Team to be at par with global counterparts:It was about setting up a production support team based out of Gurgaon, to provide global support under `Follow the Sun` model. After the team was set up, work revolved around regular process refinement and automation along with providing live support.My.

New Delhi Area, India

During my stint with Indus Valley Partners, I got to work for multiple clients in the USA like Deutsche Bank, Quadriserv Securities, Carlyle Blue Wave and SAC Capital Advisors. I was responsible for providing production support to these clients for a cluster of applications.Also, I played key role in testing and implementation of in-house developed.

Bangalore

I was responsible for support & maintenance of an inventory management application for the users of British Telecom (U.K.). The application was written in Perl, hence my technical engagement revolved around Perl (writing new pieces of code and maintaining the existing one)

New Delhi Area, India

I was responsible for providing technical support over the phone to various customers in the USA #OutboundCalls

Bachelor Of Engineering (B.E.), Electronics And Communications

Activities and Societies: Debates, Compering, Creative Writings, Drawings

Higher Secondary, Science

High School, Science