Maneesha Veerakumar Email & Phone Number

Singapore

- Reviewing & monitoring clients’ transactions.- Identifying of potentially suspicious transactions/activities and reporting to the Compliance Manager.- Processing of the incoming/outgoing payment and the name check alerts (i.e., sanctions, PEP)- Providing independent and timely advice to business and other functions on all issues relating to day-to-day business, new business initiatives and transactions undertaken by clients.-Work closely with Fraud team on the AML transaction monitoring capabilities-Investigate and filing suspicious transaction reports to regulatory authorities

Singapore

-Providing personalised services to email enquiries and feedback from customers -Providing immediate attention to customers’ need and follow-up with appropriate resolution

Malaysia

- Investigate customers’ transactions and activities throughout customer journey- Detect fraudulent activities on E-commerce transactions based on data and fraud pattern- Engaged in forming the name screening team, starting from training the new hires, segregating task for the agents as well as being the person in charge to monitor the agents- Identify gaps in processes and participate in initiatives for controls enhancement and process improvement- Perform name screening and searches on prospective customers and existing customer base- Review alerts to eliminate hits, resolve or escalate appropriately- Perform assessment on adverse news screening for new and existing clients, including individuals and entities- Reviewing and checking for completeness of CDD information and supporting documentation for customers and performing risk assessments in line with Policies and Procedures- Assisted in reviewing know-your-customer (KYC) profiles and segregated related task for the agents.- Structuring the QA framework and scorecard for the name screening department- One of the Person in Charge for E-START Project in Shopee- Communicate with regional UAT teams for knowledge exchange and best practice sharing- Received Top Contributor Award from the AML Lead- Attended 12th International Conference on Financial Crime and Terrorism Financing 2022

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Assisting on investigation and research on potential suspicious clients using various internal systems and databases- Document and report the investigation findings and prepare case files with the required supporting documentation - Work with AML team to summarize in writing clear and concise findings of the investigation- Advise senior management on the next steps and provide recommendations on the next course of action - Assist AML team with managing risks by analyzing the root cause of issues and impact to business

Rhb Centre

-Assisting on preparing for the Regional Meetings with the Personal Wealth Bankers nationwide.-Recording and monitoring the nationwide daily sales categorised according to their respective regions.-Collecting financial data to analyse performance.-Tracking the Unit trusts, Current Accounts, Savings Accounts, Bancassurance and Credit Card accounts nationwide.

Malaysia

-Recording accounts payable and accounts receivables transactions.-Assisting in resolving financial disputes raised by other department.-Collecting financial data to analyse performance.-Updating company’s internal system with financial data.

Malaysia

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service with great customer engaging experience

Malaysia

-Organising team member for the events (Formula 1, World Superbike, MotoGP, Drag Race)-Doing collection, especially during SIC’s Open Track Day and Walk ins clients.-Replying and compiling team servicing inquiries and receiving orders from teams and internal department.-Making sure that the team servicing team delivers flawless customer service.-To ensure client inquiries promptly attended to.-To ensure retail selling price for Team Servicing are updated especially on Currency as per Finance approval.-Raise personal request form (PRF) on certain goods or services to Procurement Department.-To ensure teams are invoiced as per orders.-Issuing body passes to the respective staff during events.

Malaysia

- Monitoring customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.- Coordinate staff sales meetings to discuss development strategy, best practices and process improvements.- Assisted the marketing team on planning their advertisement.

Master Of Business Administration - Mba

Bachelor'S Degree, Finance And Investment

Activities and Societies: - UCSI University Trust Sports Scholarship - Represented UCSI for IPT Circuits and SUKIPT Squash tournaments.

Business Administration And Management, General

-Studies encompass :- 1 year foundation programme that essentially prepares the students to be more adaptive and to gain more excellence.