With nearly two decades of experience (19 years) in Project, Program, and Delivery Management, I’ve built a career on driving successful QA, Test Automation, and Digital Transformation initiatives within the BFSI and Telecom domains. My journey has seen me collaborate with global industry leaders, such as Bank of Montreal (BMO), Citibank, DTCC, Telenet, and more, consistently leading and delivering large scale solutions that elevate client satisfaction, reduce operational costs, and optimize quality across their digital ecosystems. I’ve also contributed to critical business outcomes by securing major testing projects for global clients through compelling proposals, client demonstrations, and stakeholder engagement.As an IIM-C SMP alumnus, and with credentials including PMP, SAFe Agilist, Scrum Master, and ISTQB Test Manager, along with an MBA from SMU, I’ve developed a broad skill set that allows me to lead high-impact programs and optimize organizational performance. My commitment to excellence has been recognized with prestigious awards like "Client Champion," "Most Valuable Performer," and "Emerging Leader," reinforcing my dedication to delivering impact-driven solutions.In my current role at CGI, I specialize in TestOps and Automation Strategy, overseeing critical programs with 25K+ test cases, 80+ automation pipelines, and Docker-based test environments. I have also led cross-functional teams in delivering complex branch banking software solutions and ERP suites, implementing transformative strategies that streamline QA processes and increase operational efficiency.I take pride in mentoring and managing diverse teams of 50+ QA professionals, ensuring successful project delivery while maintaining a client-centric focus. My role also extends to developing business cases for automation adoption and spearheading continuous process improvements, contributing to both client success and internal operational excellence.Beyond my core competencies in QA and Project management, I’m deeply invested in staying ahead of industry trends. I’m actively expanding my knowledge in emerging technologies such as AI, Machine Learning, Cloud Computing (AWS & Google Cloud), RPA, and Generative AI, ensuring that I’m well-equipped to lead in a fast-evolving digital landscape.Looking ahead, I aim to leverage my expertise to drive further strategic transformation initiatives in senior leadership roles, aligning innovation, automation, and quality management to deliver long-term value for organizations.