Product Support & Test Engineer
Current•Responsible for resolving application, hardware and software solutions for a portfolio of 28 gas analyzers with 13 peripherals and best-case support for 8 additional "Discontinued" products.• Employing Python based code to interpret spectroscopic data, enhance software functionality, and restore instrument performance.• Serving as a key interface between engineering teams during new product design phases, performing User Acceptance Testing (UAT), configuration, and integration to ensure product excellence.• Conducting "Special Cases" testing and validation to resolve complex issues, performing root cause analysis for hardware and software failures, and addressed design challenges to enhance instrument performance.• Collaborating seamlessly with Engineering, Software, R&D, and Sales teams to address Environmental Support issues effectively.