Product Support & Test Engineer
Current- Responsible for resolving application, hardware and software solutions for a portfolio of 28 gas analyzers with 13 peripherals and best-case support for 8 additional "Discontinued" products.
- Employing Python based code to interpret spectroscopic data, enhance software functionality, and restore instrument performance.
- Serving as a key interface between engineering teams during new product design phases, performing User Acceptance Testing (UAT), configuration, and integration to ensure product excellence.
- Conducting "Special Cases" testing and validation to resolve complex issues, performing root cause analysis for hardware and software failures, and addressed design challenges to enhance instrument performance.
- Collaborating seamlessly with Engineering, Software, R&D, and Sales teams to address Environmental Support issues effectively.