Maneet Singh Chawla Email & Phone Number

Toronto, Ontario, Canada

● Implemented project on Safety SharePoint site for the automation of signing process for 5 groups under Health and Safety team under utilities for their weekly committee meetings and automating signoffs for meeting notes across the teams using Power automate flows and saving the saved Pdfs in Sharepoint.● Creating SOPs work instructions and process maps and visio diagrams for different ongoing project for Aecon One team for the process enhancements of different telecom yards.● Created MS flows on the NDA signing process automation for different contractors like Voltage Power, Enbridge, PCS Hydro etc. using Docusign. ● Create MS forms and pronto forms for different superintendents, foreperson and managers on the field for Clients like Voltage Power and Bell Telecom to report the Quality check inspection and collect that data for further analysis.● Produced comprehensive telematics reports on speeding and seatbelt violations on a weekly basis using Power BI Dashboard which resulted in decrease of speeding and seatbelt violations by 16% and 22% annually.● Performed monthly procurement audits using the invoices and data uploaded in SAP financial data in different Transaction Codes to maintain the integrity of Procurement process.● Maintain a technical knowledge base and support others to contribute to the knowledge base and updated Standard Operating Procedures● Suggested process improvement plans and activities to different internal yards.● Migrated data from different data sources like Google sheets to the SharePoint Sites in for of Lists by using power automate queries.

Mississauga, Ontario, Canada

Greater Toronto Area, Canada

● Handling inbound and outbound phone calls from customers, troubleshooting, and resolving advanced technical issues with apple products as well as setting up repairs for their product ● Maintained an impressive 98% accuracy rate in documenting and managing over 500 customer interactions within the CRM system, resulting in a notable 10% enhancement in personalized customer support and a 12% upsurge in customer retention.● Utilized PAIR troubleshooting method, probing questions, Analyze the information’s, Isolate the root cause, resolve the customer's interactions in the apple contact management system.● Maintain professional manners and patience in the face of difficult customer situations.● Achieved #1 in team rankings with customer satisfaction rating of 100% for consecutive two months.● Maintain a technical knowledge base and support others to contribute to the knowledge base and updated Standard Operating Procedures● Provided application support and Operating system update requests for different devices like Macbooks, IMAC and IPhones.● Conducted thorough analysis of customer requirements and product issues, leading to a 12% increase in the accuracy of solution identification. This, in turn, contributed to a significant 17% improvement in customer satisfaction and a 5% reduction in support expenditure.

Ontario, Canada

Chandigarh Area, India

• Proactively collaborated with HR, Payroll and IT to assess functional requirements, and implemented HRIS solutions/workflows to enhance business processes • Developed, implemented and documented HRIS business rules, including user-friendly procedures, guidelines and training documentation for the HRIS modules and reports. • Trained users on HRIS processes and functionality to foster effective system utilization.• Audited HR related data on a regular and consistent basis to ensure data integrity, and takes timely action on any required adjustments.• Provideed primary support to users on all HRIS modules/processes, including troubleshooting related technical issues.

Gurgaon, India

Navi Mumbai

Information Technology Business Analysis, Information Technology

Bachelor Of Technology (Btech), Computer Science