Rich Manegio Email & Phone Number

Santa Monica, California, Us

Provide technology strategy, product & program management, software development, services, and operations leadership, with focus on AI, machine learning and computer vision solutions for medical, health, and business services industries. Engagements include contract Chief Operating Officer for an international personalized health care company; AI/ML/data strategy & development initiative for a business services client; product development and strategy for AI-based medical imaging solution, business & product development for new ML/CV solution for the construction industry, and other applied solution initiatives.

Led a globally distributed team responsible for the product enablement, delivery and operations of the Norton portfolio of products for world-wide channel partners. Partner channels included Telecom/service providers, OEMs, retail/etail, resellers, cloud marketplaces and affiliate programs across a variety of business models. Worked closely with a variety of technical, business, security, operations, sales, marketing and legal teams in support of our global channel partners in NAM, LAMC, EMEA and APJ.* Restructure team and Implemented new operational and delivery framework, knowledge management system, documentation, training, standards and controls* Established new sales enablement. delivery intake and training processes* Implemented and oversaw new operational and business review processes, defined and instrumented department KPIs* Delivered new business and operational management dashboards* Significantly reduced partner onboarding times from 12 to 4 weeks* Established and maintained new partner delivery SLAs at near 100% within +/- 3 days variance.* Decreased average partner launch times from 17 to 6 weeks* Sped enablement and delivery of new products and services for global channels and markets* Ensured adherence to all partner-related business and technical requirements throughout the lifecycle* Responsible for other special business initiatives, including Represented all aspects of the partner channel business and served as cross-functional liaison for a broad range of stakeholders across sales, marketing, legal, compliance, finance, brand protection, support, product management, engineering, and operations.

Oversaw white label partner ecosystem, ongoing delivery, professional services, and tier 1/2/3 support teams, and functioned as key subject matter expert to oversee business, technology, people and process integration following $126M company acquisition by Symantec into the Consumer Business Unit.* Member of business unit's senior management team to ensure ongoing revenue targets for the existing business were maintained* Managed transition of white label partnerships and expanded offerings of Norton-branded solutions* Reduced operational costs associated with SwapDrive legacy business, maintaining revenue targets while seamlessly transitioning legacy partner product portfolio to new, broader set of product offerings* Drove accelerated delivery of first Norton-branded stand-alone product, Norton Online Backup, within 6-month deadline.* Served as SME to assist global sales and marketing teams expand new online backup services to international partners worldwide* Drove initial proof of consent development for what was to become Norton Zone, expanding offerings from consumer online backup to include online file sharing and collaboration for consumers and SMBs.

Us

SwapDrive (acquired by Symantec) was a Core Capital funded startup in the online back and file sharing space. The company sold direct-to-consumer as well as through a white label partner business strategy where we delivered standard and custom online backup solutions for a portfolio of large software and service companies, including Dell, Intuit and TWC. * Member of the leadership team responsible for accelerating growth to position the company for acquisition* Build Product and Partner Services capabilities, scaling team from 2 to 9, established delivery processes and standards* Oversaw a portfolio of over 70 white label partner implementations* Managed critical initiatives to reduce product error rates from 3-5% to <1%* Responsible for initial delivery, enablement, operations, account management and quarterly business reviews with accounts to ensure all aspects of business and technical operations were optimized and new strategies to grow business were identified and executed upon.

Communications Resource, Inc., is a certified, woman-owned 8(a) small business serving Federal, state and local governments with policy, technology and physical security services. I ran the Technology Solutions Group (TSG), which provided full SDLC for custom software solutions, beginning with business cases and requirements through system certification and operations. Here I scaled the TSG team from 6 to 30+ consultants, was part of our opportunity capture team responding to SOWs/RFPs, managed the department P&L, was responsible for account management and growth, and scaled our technical expertise to include Oracle development, automated document and workflow management solutions and geo-spacial systems using a combination of custom and third-party offerings. Our services required compliance with all Government IT systems development requirements and guidance, and included support for CPIC, NIST, EVM and related regulatory obligations.

Us

Etensity/DDLabs was a custom design, development and integration consultancy based in Vienna, VA. I managed large custom software consulting projects for media, transportation, government and legal clients, overseeing project financials, resourcing and delivery. I was responsible for direct client engagement, facilitating vision, strategy and joint application design sessions, as well as account management and all aspects of resource management for cross-functional program teams that drew on branding, design, business analysts, software engineering, QA and infrastructure/operational resources. I was part of a small team selected to open our London, UK offices to drive business development and delivery to support international expansion, and joined the company's senior management team as we merged with an off-shore development company located in Ukraine as part of a strategic pivot to a new, distributed development delivery model.

Gnossos (acquired by VOCUS) was a vertical niche government relations software and services company located in Washington, DC, serving PAC and Grassroots organizations of Fortune 500 and professional associations with software, services and training. As Director of Operations, I oversaw the creation of the Client Services Department, which combined Technical Support and Project Management staff into a single engagement team to provide seamless client integration, onboarding, training, support and account management services. During my tenure we instrumented "Client Happiness" and enjoyed near-perfect client retention. I oversaw all operational activities for the team, including new client onboarding, data migrations and integration activities, a rewrite of our product manual, new training programs, "client day" training, marketing and networking events, and operationalizing new PAC and Grassroots outsourcing service.