Manesh Krishna Email & Phone Number

Dubai, Ae

Dubai

Dubai, United Arab Emirates

•Directly manage Hub & Ramp employees at Dubai Hub, ensuring adherence to policies and procedures while meeting all KPI & SLA requirements.•Maintained focus on cost-effectiveness and operational synergies, contributing to improved efficiency and productivity.•Set, enforce, and optimize internal policies to maintain responsiveness to demands•Investigate and resolve departmental non-conformances along with quality, health & safety and audit teams.•Spearheaded staffing… Show more •Directly manage Hub & Ramp employees at Dubai Hub, ensuring adherence to policies and procedures while meeting all KPI & SLA requirements.•Maintained focus on cost-effectiveness and operational synergies, contributing to improved efficiency and productivity.•Set, enforce, and optimize internal policies to maintain responsiveness to demands•Investigate and resolve departmental non-conformances along with quality, health & safety and audit teams.•Spearheaded staffing requirements, conducting interviews, training, and providing performance feedback to cultivate a high-performing team.•Prioritized workplace safety through the enforcement of a "Safety Above All" policy, minimizing potential hazards and maintaining a secure working environment.•Identify and solve problems in a timely manner by gathering and analyzing information skillfully.•Maintain positive customer experience on behalf of Dubai Hub.•External & Internal Stakeholder Management - Commercial Airlines, GHA, Airport Authorities, Customs, Police, MOD & SSD•Take ownership of team performance & provide regular performance feedback, develop employees' skills and encourage motivation.•Formulate processes to improve assistance to support operational groups, resulting in reduction of downtime and financial loss•Aircraft Weight & Balance•Develop and implement performance improvement strategies and plans to promote continuous improvement•Conduct Hub & Ramp Tours for customers (Int & Ext)•Lead & Manage various audits at the Hub & Ramp such as TSA, AOD,ISO14001, 45001 & 9001.•Contract Management - Commercial Air & Road, SGHA, Preventive Maintenance •Promote Diversity, Equity & Inclusion amongst the entire team•Implemented strategic cost-saving measures and resource conservation techniques, contributing to improved revenue generation and sustainable supply chain management.•Identify and resolve operational challenges efficiently, utilizing analytical skills to gather and interpret relevant information Show less

Dubai, United Arab Emirates

• Mediating objectives outlined by Senior management to the sales team & delegating tactical tasks within the team to ensure that the company goals are aligned and met.• Fostering robust relationships with all Global Accounts & Integrators ( DHL, FedEx, UPS, Aramex & TNT) of SkyCargo and increasing relationship stability by diversifying product offerings, strategic partnerships & tailor-made solutions. • Developing multi-level contact & multi-functional relationships between SkyCargo… Show more • Mediating objectives outlined by Senior management to the sales team & delegating tactical tasks within the team to ensure that the company goals are aligned and met.• Fostering robust relationships with all Global Accounts & Integrators ( DHL, FedEx, UPS, Aramex & TNT) of SkyCargo and increasing relationship stability by diversifying product offerings, strategic partnerships & tailor-made solutions. • Developing multi-level contact & multi-functional relationships between SkyCargo and Account stakeholders whilst continuously working together to evaluate & enhance existing processes to ensure attainment of product quality excellence.• Identifying potential niche markets & charter opportunities to demonstrate SkyCargo buying values & capitalise on unique selling points. Collaborating with various departments within the group to assess feasibility of converting the leads.• Gaining market intelligence & holding a strong sales pipeline through effective research and customer engagement. Lead qualification & conversion of SME customers to Key Accounts while maintaining premium service levels within existing accounts by displaying an unwavering commitment to customer service. • Optimizing sales results by leveraging high value questioning, strong listening, presentation & closing skills despite prevailing market conditions & competitor threat.• Analysing performance data to ensure that targets are on track & make proactive adjustments to tactics if required. Simultaneously monitoring local market developments including competitor’s reactions to ensure company’s strategic positioning is maintained. • Ensuring entire sales team is always visible to customers and enhancing the sales cycle process through continuous improvement to eliminate waste & increase efficiency.• Keeping track of industry developments regularly.Promoting initiatives such as E-Freight & supporting customers with EDI implementation. Assessing training requirements. Show less

Dubai, United Arab Emirates

• Undertook regular inspection and audits of equipment, facilities, personnel compliance to standard operating procedures aimed at reducing unsafe practices, accidents and incidents involving people, equipment and property. • Remain up to date through research and active interaction with Maintenance, Planning, and Group safety, with industry wide best practices related to safety and procedural standards and provide input to management on improvements which are needed. • Support dnata… Show more • Undertook regular inspection and audits of equipment, facilities, personnel compliance to standard operating procedures aimed at reducing unsafe practices, accidents and incidents involving people, equipment and property. • Remain up to date through research and active interaction with Maintenance, Planning, and Group safety, with industry wide best practices related to safety and procedural standards and provide input to management on improvements which are needed. • Support dnata Cargo's effort in all quality, environmental and safety initiatives by strict compliance to relevant procedures and participation in improvement activities. • Identify and deploy resources according to priority and workload. Show less

Dubai, United Arab Emirates

• Always ensure that work is conducted in full compliance of the current IATA/Carrier/Country Regulations. • Conduct Dangerous Goods/Live Animal checks as required. • Provide ongoing coaching and motivation to Cargo Assistants aimed at maximizing productivity whilst conforming to qualitative standards. • Monitor and control up to five teams ensuring that all are performing their activities in accordance with the relevant work instructions.

Dubai Emirate, United Arab Emirates

• Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards. • Perform manual and automated data input. Ensure data updates into relevant cargo systems are done accurately, are verified, and completed within time standards. • Consult with government authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure the smooth movement of all cargo, courier and mail.… Show more • Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards. • Perform manual and automated data input. Ensure data updates into relevant cargo systems are done accurately, are verified, and completed within time standards. • Consult with government authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure the smooth movement of all cargo, courier and mail. • Ensure that safety and security procedures are always complied with while handling cargo. Show less

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management, Distinction

Diploma - Ciq, Uk, Business Management-Supply Chain, Shipping & Logistics

Diploma Of Education, Logistics, Materials, And Supply Chain Management

Bachelor'S In Commerce, Accounting And Finance

Senior Secondary High School, Higher Education/Higher Education Administration