Managed daily housekeeping operations, ensuring exceptional cleanliness and maintenance of guest rooms and publicareas.Developed and enforced cleaning protocols, improving efficiency and maintaining high standards of cleanliness.Oversaw inventory control, including ordering and managing cleaning supplies and equipment, reducing costs andensuring availability.Addressed and resolved guest complaints related to housekeeping, enhancing guest satisfaction and service quality.Trained and supervised housekeeping staff, including conducting performance reviews and providing ongoingprofessional development.Managed the departmental budget, optimizing labor costs and supply expenses while maintaining operational efficiency.

Assign workers their duties and inspect the assigned area, investigate complaints regarding housekeeping services andequipment.Obtain prospective checkouts and stay overs to prepare work assignments.Examine building to determine the need forrepairs and cleaning issues.Working effectively with the maintenance department on guest room maintenance needs.Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority - securingreturns stays when guests are in the area.Conduct monthly inventory count on all linen to reduce waste and theft.Submit daily comprehensive computerreports on room status, discrepancies, resolved issues, and repairs as required.Train, supervise and monitorthe quality of work of other housekeepers.Supervises daily shift operations ensures compliance with all housekeeping policies, standards, procedures.