Manesh Nichani Email & Phone Number

Singapore

Mumbai, Maharashtra, India

• Represent Sterling as the APAC Leader.• Handling team of Account Managers span across APAC and ANZ countries.• Managing portfolio of large MNCs across various industry verticals with a goal to strengthen partnership and generate revenue.• Multi-year Commercial Agreement Renewal and Price Negotiations.• Comprehend key metrics for client and business to plan revenue goals attainment.• Review High volume regular transactions to optimize workforce support for fulfilment.

Mumbai Area, India

Mumbai Area, India

● Worked for Mahindra Holidays as Senior Executive - Member Relations.● Included Client servicing and Hospitality Management focusing majorly on High NetIncome (HNI) members.● Liaise amongst all the Branch Managers & Resort Managers of Club Mahindra andunderstand the escalations received.● Coordinated amongst Sales, Marketing, Finance and Complaints team to ensure membersatisfaction is achieved.● Provided inputs/feedback for NPS improvement.● Complaint handling… Show more ● Worked for Mahindra Holidays as Senior Executive - Member Relations.● Included Client servicing and Hospitality Management focusing majorly on High NetIncome (HNI) members.● Liaise amongst all the Branch Managers & Resort Managers of Club Mahindra andunderstand the escalations received.● Coordinated amongst Sales, Marketing, Finance and Complaints team to ensure membersatisfaction is achieved.● Provided inputs/feedback for NPS improvement.● Complaint handling and resolution within the stipulated timeframe.● Pro-active feedback for better customer experience and analysed customer feedback todesign new promotions.● Online/Offline Reputation Management (ORM) to ensure brand is promoted andmanaged positively on all the Social Media platforms. Show less

Handled billing and service queries for an Australian Telecom Provider.Handled Escalation, managed goodwill credit checks, negotiation.Pro-active in presenting ideas to improve customer experience.Co-ordinated with Marketing & Branding team and worked as interface between Operations & Support teams.