As an accomplished Contact Centre Manager with over 12 years of experience in the flooring industry, I specialise in leading high-performing teams that drive both retail and trade sales. With a deep understanding of customer needs and market dynamics, I am dedicated to delivering exceptional service and achieving outstanding sales results. My expertise lies in managing end-to-end contact centre operations, optimising sales processes, and building strong relationships with clients across various segments. I am passionate about leveraging technology, data, and team collaboration to enhance customer satisfaction and drive sustainable growth.

Managing an award-winning operation which has successfully secured major projects both in the UK and Europe. Me and my team provide a seamless service for all our customers that range from National Contractors to local tradesmen. Our success is based on attention to detail and key account management which has shown exceptional year on year growth and I fully expect this to continue. Our aim is to be supplier of choice for all types of Hardwood, Laminate and Luxury LVT in the UK and Europe. We currently hold over £2m worth of stock in our new central headquarters and can deliver the next day, please get in touch with me and my team and see why we are leading the way forward for all your Trade requirements.

Our key service offerings include: Global Maintenance - Procurri has its own in house multi lingual 24 hour helpdesk, combined with maintenance offerings covering all SLAs from 2 hour on site, Guaranteed Fix through to Next Business Day, and has a truly global reach in numerous territories to support its global customer base. Asset Recovery - We have a large team of over 40 sales specialists in the UK alone, enabling us to offer the highest possible return for unwanted assets you may have. Any items that hold no value can be disposed of via our WEEE Certified program with full certification. CESG certified data erasure - We can provide fully certified CESG data erasure services both on and off site, and are fully accredited by ADISA. We can also provide both onsite and offsite shredding options for sensitive data. Rentals - A full range of rental offerings are available from 1 day to 1 year, with purchase options available as well. This is available for quick ship based on our huge stock holding. Infrastructure Services - There are numerous services offerings available as well as the above offerings, such as configure to order, image loading, health checks, onsite installations, centralised spares program, DC relocations, training programs and DC offerings. Hardware - From the latest OEM offering all the way through too hard to find legacy hardware, Procurri is your one stop shop for discounted hardware and services allowing customers to expand their IT budget.