Manfred Appeah Email & Phone Number

London, GB

United Kingdom

• Dealing with all enquiries for Meetings & Events courteously and efficiently, offering the highest level of customer service, whilst ensuring that, when possible, the enquiry becomes a sale.
• Looking after events of 100 delegates and more, with primary focus on ballroom residential events.
• Assisting the Meetings and Events Executives when necessary.
• To keep in close contact with all prospective Meeting & Events organisers, ensuring that all their requirements are accurately recorded using every opportunity to maximise sales.
• To control the business mix ensuring maximum revenue.
• To keep an up -to -date record in Delphi of past and present clients that have used the Meetings & Events facilities and to maintain an up -to -date filing system.

London, England, United Kingdom

London, England, United Kingdom

⦁ Managing the Reception team and Instant Services team ⦁ Taking care of the team trainings and development, driving team performance as well as increasing the hotel’s revenue through the achievement of targets. ⦁ Revising and implementing new SOPs which helped increase the level of service and the department’s revenue ⦁ Covering Duty Manager shifts when.

SW1Y 4AN

Aldwych

Aldwych

• As a Guest Relations Manager, my role is to manage the needs of our Guests andInform other Team Members of VIP needs in order to ensure an exceptional Guest experience.My role also as a Guest Relations Manager is.
• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Serve as a point of contact for long-stay Guests of 14 days or longerEnsuring they feel comfortable and can ask advice or information fromGuest Relations
• Manage, record and resolve promptly Guest or customer complaints
• Ensure exceptional service is constantly maintained for Reception, Lobby and Executive Lounge

Aldwych

• Ensuring smooth operation
• In charge of Hilton loyalty programme- Hilton honors champion
• Training new team members
• Resolving Guests issues/inquiries
• Upselling techniques/ coaching the team
• Inventory handling on daily basics

Hilton Syon Park

Ensuring smooth operation at reception in charge of Hilton loyalty program (Hilton Honors champion)Creating SOP’s for the department Resolve guest complaints Creating new ideas for upselling techniques, coaching the team

Gatwick Airport

Gatwick Airport

West Sussex, United Kingdom, United Kingdom

F&B Assistant

Btec, Applied Science

Education record