Manfred Alvarez work email
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Manfred Alvarez personal email
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Accomplished and dynamic CX leader with 20+ years of relevant experience and proven success in the digital transformation and BPO space. Skilled in operations management, and executive level positions. Results-focused Leader recognized in driving business growth, increasing revenue, delivering on KPIs and establishing key relationship with clients. Skilled at identifying problem areas and implementing effective solutions to meet corporate goals and add enterprise value. Self-starter who can thrive in a fast-paced ever evolving business environment. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with multiple teams and individuals at all levels from diverse cultural backgrounds.Core Competencies: • Organizational Leadership• Operations Management• WFH deployments• Strategic Planning• Business Development• Client relationship Management• Mentoring• Problem Resolution• Regional and Country Management• Financial Performance• KPI Management
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CeoKonnectcx Apr 2024 - PresentWe are Human-centric, Konnecting companies with the best talent, technology, know-how, and services. We are a solution integrator capable of providing best-in-class end-to-end customer experience solutions and services. Automation, AI, BPO, Contact Center, and Consulting Services
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Vice President Service Delivery & Operations - Colombia I Dominican Republic I HondurasConcentrix Jun 2022 - Apr 2024Newark, California, UsConcentrix, a global customer experience services and technologies company, providing support to the world’s best brands Responsible for all service delivery and operation within my assigned countries in the LATAM region, including overall PnL, owner of the growth strategy and value proposition for all business units under my Org structure. -
Vp Latam, Country Manager24-7 Intouch Feb 2020 - Jul 2022Winnipeg, Manitoba, CaAs a Global Executive for LATAM I manage 14+ Logos catering to the North American markets. Responsible for the successful delivery of all KPI and contractual requirements, management of client relationship and owner of the growth strategy and value proposition for all business units under my Org structure. From a Country management perspective, I serve as president of the board and manage the overall country operations. -
Vice President Latin America OperationsKnoah Solutions Dec 2016 - Feb 2020Las Vegas, Nevada, UsOverall regional LATAM leader including PNL, maintaining EBITDA above 45%. Owner of the LATAM growth strategy. Opening 3 sites in a 18-month period. substantially Increasing enterprise value. Lead all operations and support functions in the region. Ensuring overall infrastructure and resources were properly allocated to hit contractual SLAs and EBITDA/Financial objectives.(Acquired by 24-7 Intouch in 2020) -
Country ManagerKnoah Solutions Jun 2016 - Dec 2016Las Vegas, Nevada, Usmanaged overall country operations
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CooLlcc 2011 - Jun 2016Lead all company operations for domestic, regional, and international customers. Responsible for PnL and all support functions. Built operations from the ground up and help position it for acquisition.(Acquired by Knoah Solutions in 2016)
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Consultant Project LeaderPrivate Engagement Oct 2009 - Aug 2011Designed, planned, and assisted in the implementation of work from home programs to maximize resources during high volume seasons of retail organizations within USA and Canada needing to deliver CS and Tech support
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CooMercury Communications Aug 2006 - Sep 2009Contact Center / BPO outsourcing company servicing the CLEC market in the United States. Responsibilities included: developing business plans, establishing company policies, trackingfinancial performance coordinating and overseeing the entire operations fromsales to service delivery. Responsible for P&L -
CooPokerhost / Sbg Global Jul 2003 - Jul 2006Developed and managed Online Poker division from the ground up. Including poker software integration and deployment. E-commerce and online marketing platforms. Built a poker network with a franchising and affiliate system, greatly expanding company’s market share. Implemented multi-channel contact centers for Tech-support, Customer support, fraud prevention, outbound marketing and customer retention. Responsible for P&L of the entire division.
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GmRayo Dorado S.A. Jan 2000 - Jun 2003Online Poker, Casino and Sports Betting.Developed, build and managed company from the ground up. Including poker software development, Contact center and online marketing platforms. Helped sell the company in 2003
Manfred Alvarez Skills
Manfred Alvarez Education Details
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Universidad Internacional De Las AméricasInternational Trade And Commerce
Frequently Asked Questions about Manfred Alvarez
What company does Manfred Alvarez work for?
Manfred Alvarez works for Konnectcx
What is Manfred Alvarez's role at the current company?
Manfred Alvarez's current role is CEO - KonnectCX a Service Now Group company.
What is Manfred Alvarez's email address?
Manfred Alvarez's email address is ma****@****oah.com
What is Manfred Alvarez's direct phone number?
Manfred Alvarez's direct phone number is +170299*****
What schools did Manfred Alvarez attend?
Manfred Alvarez attended Universidad Internacional De Las Américas.
What are some of Manfred Alvarez's interests?
Manfred Alvarez has interest in Online Fraud Prevention, E Commerce, Online Poker, Bpo, Online Marketing, Executive Management, Call Center, Business Process Outsourcing, See 7, Business Development.
What skills is Manfred Alvarez known for?
Manfred Alvarez has skills like Start Ups, Business Development, Management, E Commerce, Call Centers, Online Marketing, Call Center, Executive Management, Leadership, Operations Management, Contact Centers, Bpo.
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