Mangal Dev Email & Phone Number

Pune, Mh, In

Gurugram, Haryana, India

Leading Product Environment Compliances (E-waste, Plastic Waste, Battery Waste Management) for South West Asia in Samsung Electronics- EPR (Extended Producer Responsibility)- Liaison/ Advocacy with Government (CPCB, SPCBs, MoEFCC, DPIIT, MEITY etc.)- Collaboration within industry associations MAIT and CEAMA- Recyclers selection and audits- Performance reporting to Government

New Delhi Area, India

Leading Corporate Social Responsibility initiatives at Samsung India Electorinics. It involes liasioning with government and other stakeholders to strategise, budget , plan and execute projects towards Corporate Social Responsibility.

Gurugram, Haryana, India

Training Planning, Execution and Performance Monitoring for Service Engineers across IndiaCorporate Social Responsibility

Pune Area, India

Responsible for establishing End to End Quality processes encompassing Incoming Quality, Process Quality, Quality System, Quality Improvement and Customer/Field Quality Design & implement Quality processes to achieve the quality goals. Collaborate with Field, Design, Manufacturing, Procurement & other teams to initiate projects aimed at building a consumer centric organization.Deliver Quality objectives – Customer complaints (Service Incidence Rate), Cost of Quality, Craftsmanship, Internal Quality Index, New projects - First time right.Deploy key quality initiatives such as Global 8D, Six Sigma, QMS-ISO9001, APQP, PPAP, SPC for achieving strategic quality goals in line with company vision.

Chennai Area, India

Create and execute Operations Quality strategy for 9 Nokia factories and ensure initiatives alignment with business vision and strategy.Collaborate with factory quality managers across the globe to drive One Nokia Quality performance.Set up governance mechanism for product and process quality improvement Represent ‘Voice of the Customer’ & Collaborate with Product Program, Supplier Quality, Technology & Operations Development and Factories to address product/process quality deficiencies.Establish process/product quality requirements for MSPs (Manufacturing Services Providers) and ODMs aligning with Nokia requirements.

Chennai Area, India

Supervise the complete scope of the Quality function as the ultimate person in charge of customer satisfaction. Factory Leadership Team member responsible for ensuring that all products manufactured are in accordance with the company's quality assurance program and quality/reliability standards that satisfy customer specifications and expectations.Lead a team 4 direct report Managers, 16 indirect managers/engineers and 250 operators to deliver Performance Excellence for the largest mobile manufacturing factory in the world.Overall responsible for developing and establishing strategies, planning and implementation for achieving company business plan goals and objectives for quality. Identify, formulate and drive improvement programs including but not limited to Lean Six Sigma, Nokia7 and Kaizen, in all areas to establish & promote Smart Manufacturing (Nokia Manufacturing System) culture in the factory. Act as Factory Management Representative and ensure certification, compliance and improvement of Quality, Environment and Safety Management system. Be the Customer Champion influencing decision making process from product creation to phase out. Address customer requirements, provide feedback and collaborate with stake holders to enhance customer satisfaction & loyalty.Set up ‘Factory & Field Care Collaboration’ mechanism to address faster resolution of top product warranty quality issues.

Led a strong quality team of 1 QA Officer, 2 Sectional Leaders and 22 Team Leaders. Responsible for all levels of quality control/quality assurance in the factory.Leading Six Sigma and Improvement Projects Initiative to enhance Quality Rate Index Establishing quality standards, implementing stringent quality control systems to enhance product quality. Establishing systems to monitor and improve Right First Time Capability of Manufacturing Processes & Supplier Quality performance to achieve Zero Defects

Chennai, Tamil Nadu, India

Established processes in all areas of Factory Quality for the Greenfield site in India. By rotation , led all sections of Quality dept. namely Vehicle Audit, Customer Complaints, Incoming Quality, In-process Quality, Quality Systems & Govt. Regulations during 4.5 years of stay in Ford.Established Customer Satisfaction initiative named ICCD.Achieved all quality parameters during launch of the new Ford car. MS Access based databases developed for analyzing customer complaints and monitoring supplier quality performance. Led Ford India to QS9000 certification. A first in Ford worldwide. First time in Ford worldwide new SPC methodology implemented in Stamping (for die set variation). Established SPC system for monitoring Significant Characteristics. Successfully managed Incoming Quality performance for 150 overseas and 90 local suppliers. Collaborated with Supplier Technical Assistance team to improve suppliers quality capability upfront by carrying out suppliers process audits and ensuring compliance with Ford requirements.Established Supplier Quality performance rating system.Implemented Production Part Approval Process for Ford Stamping Operations. A First for Ford.

Nasik Area, India

Worked at Arvin Exhaust Systems arm of Gabriel.Lead Ford account for addressing their requirements and Quality issues.Led the team in getting Arvin Exhaust India Division QS-9000 certified in June 1998 .

Chennai Area, India

Documented Quality System Procedures for QS-9000 certification for Radiator Caps Division.Implementing Office TPM in Design & Development Department .

Post Graduate Diploma In Business Administration, Operations Management

B.E(Hons.), Mechanical