Gary Man Email & Phone Number

London, England, Gb

Greater London, England, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

As the Floor Manager at Young V&A, I play a vital role in orchestrating an exceptional and accessible visitor experience tailored to children, young audience and families. I joined the position before its reopening from a three-year closedown for re-imagination, and I was deeply involved in all pre-opening planning, contributing to the formulation of strategies and operational plans to ensure a successful relaunch. My key responsibilities include: -Lead a dynamic front of house assistant team to ensure outstanding and safe experience delivered to all visitors; ensure seamless daily operations across retail, ticketing, membership, galleries and learning programmes. -Manage daily operations, including duty management, collaborating seamlessly with security and estates team to uphold safety and security standards. -Oversee staffing rota and training to ensure operational readiness and excellence seven days a week.-Drive revenue and KPI achievement across retail operations, ticketing, donations, gift aid, and membership using a 'sales through service' approach.-Uphold adherence to all policies, procedures, and process across operations, including safeguarding and building management. -Promote equality and diversity in all aspects of work, fostering positive relationships and contributing to widening access and inclusion strategies.

Hong Kong Sar

As Visitor Services Officer at M+, Asia's first global museum of contemporary visual culture and moving images, I held a pivotal role in pre-launch planning as well as strategy formulation in daily operations and visitor experience with the focus on staff deployment, training and feedback management. My key responsibilities included:-Leading daily operations and manage different facilities and designated areas including galleries, service desk, cloakroom and cinema. -Serving as the training lead to deliver pre-opening training sessions to 100+ front of house staff and volunteers. -Evaluating staffing against operational needs and approved budget to optimise resources allocation and to meet operational goals.-Supervising a team of front of house staff and venue contractors to uphold M+ service standards and to meet KPIs.-As Contact Centre Coordinator, managing the internal and external communication between the museum and the West Kowloon Cultural District Authority; proactively addressing visitor feedback and liaising with internal teams for service enhancement.

Hong Kong

-Entry position: Flight Attendant-As section leader to manage Premium Economy Class and Economy Class cabin; assisted Senior Purser in Business Class cabin to ensure that the highest level of service is being provided to passengers.-Maintained Top 1 % in service and leadership performance.

Hong Kong, Hong Kong Sar

-As the ambassador of Cathay City; provided guided tours to visitors in English, Cantonese and Mandarin Chinese.

Bachelor Of Arts (Honours), Media And Cultural Production, First Class Honours

Film And Television