Miguel Ângelo Costa Email & Phone Number

• Manage a team of KYC agents.• Develops and administers team schedules and performance requirements.• Identifies improvement opportunities in workflow, and/or team structure and suggest solutions.• Serves as a leader within the team; Interfaces effectively with other teams.• Coaches team members to improve work performance (e.g., Quality, Schedule Adherence, Attendance)• Administers performance improvement plans and other disciplinary actions (as needed)• Acts as a… Show more • Manage a team of KYC agents.• Develops and administers team schedules and performance requirements.• Identifies improvement opportunities in workflow, and/or team structure and suggest solutions.• Serves as a leader within the team; Interfaces effectively with other teams.• Coaches team members to improve work performance (e.g., Quality, Schedule Adherence, Attendance)• Administers performance improvement plans and other disciplinary actions (as needed)• Acts as a career counsellor to team members. Show less

Lisboa, Portugal

- Managing the day-to-day activities of the team.- Motivating the team to achieve organizational goals.- Developing and implementing a timeline to achieve targets.- Delegating tasks to team members.- Conducting training of team members to maximize their potential.. Empowering team members with skills to improve their confidence, product knowledge, and communication skills.- Conducting quarterly performance reviews.- Contributing to the growth of the company through a… Show more - Managing the day-to-day activities of the team.- Motivating the team to achieve organizational goals.- Developing and implementing a timeline to achieve targets.- Delegating tasks to team members.- Conducting training of team members to maximize their potential.. Empowering team members with skills to improve their confidence, product knowledge, and communication skills.- Conducting quarterly performance reviews.- Contributing to the growth of the company through a successful team.- Creating a pleasant working environment that inspires the team. Show less

Lisboa, Portugal

- Perform accurate decisions on reported contents based on applicable client community/abuse standards;- Support the Team Lead / Jr. Team Lead/ Senior SME in managing the team when needed;- Perform Coaching on Quality Errors;- Meet KPI targets based on role expectations;- Adhere and comply to project guidelines in operations;- Works with auditing resources on individual and team error trends;

Lisboa, Portugal

- Handling, analyzing and interpreting data in a digital platform for a multinational client, according to their business processes and policies, with the key goal of improving user experience; identifying gaps and developing methods for a more effective implementation of said processes and policies, optimizing both workflow and accuracy in project-oriented tasks.

Lisboa, Portugal

- Identifies prospects by reading telephone and zip code directories and other prepared listings;- Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies;- Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations;- Completes orders by recording names, addresses, and purchases; referring orders for filling;- Keeps… Show more - Identifies prospects by reading telephone and zip code directories and other prepared listings;- Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies;- Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations;- Completes orders by recording names, addresses, and purchases; referring orders for filling;- Keeps equipment operational by following manufacturer's instructions and established procedures.Secures information by completing data base backups;- Maintains safe and clean working environment by complying with procedures, rules, and regulations;- Maintains operations by following policies and procedures; reporting needed changes;- Contributes to team effort by accomplishing related results as needed; Show less

Lisboa, Portugal

- Operate the cash register and provide accurate change to cash-paying customers.- Show customers the locations of items they are looking for and suggest complementary items when appropriate.- Greet customers when they walk through the door and ask if they need assistance.- Restock shelves when needed to ensure optimum availability of products.- Unpack shipments in the store room and categorize them appropriately.- Place special orders for customers who can’t find what they… Show more - Operate the cash register and provide accurate change to cash-paying customers.- Show customers the locations of items they are looking for and suggest complementary items when appropriate.- Greet customers when they walk through the door and ask if they need assistance.- Restock shelves when needed to ensure optimum availability of products.- Unpack shipments in the store room and categorize them appropriately.- Place special orders for customers who can’t find what they need in the store.- Call other branches to inquire about in-stock products. Show less

Lisboa, Portugal

- Identifies prospects by reading telephone and zip code directories and other prepared listings;- Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies;- Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations;- Completes orders by recording names, addresses, and purchases; referring orders for filling;- Keeps… Show more - Identifies prospects by reading telephone and zip code directories and other prepared listings;- Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies;- Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations;- Completes orders by recording names, addresses, and purchases; referring orders for filling;- Keeps equipment operational by following manufacturer's instructions and established procedures;- Secures information by completing data base backups;- Maintains safe and clean working environment by complying with procedures, rules, and regulations;- Maintains operations by following policies and procedures; reporting needed changes;- Contributes to team effort by accomplishing related results as needed; Show less

Lisboa

- Greet and welcome guests as soon as they arrive at the office.- Direct visitors to the appropriate person and office.- Answer, screen and forward incoming phone calls.- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Licentiate Degree, Social Sciences

Major Social Sciences Minor Social Intervention

High School Diploma, Languages & Humanities