I'm Network Engineer Experience of monitoring alarm for performance of network, rectifying equipment fault and troubleshooting of equipment like microwave, wireline, RF media, converter, generator etc.Monitoring the quality of overall service and take rapid action to rectify service degradation that impact subscribers.- Experience Network Engineer in Incident Management Department for Global technology network and operation group for Network Monitoring, Maintenance & Troubleshooting of Leased Line Circuits - Robust experience on ServiceNow platform for Incident Management, Problem Management and Change Management; Manage the SLAs as per the requirements and coordinate with end-users. - Providing 1st and 2nd level troubleshooting various customer service-related faults like Link down, Packet loss, Latency, slow browsing, and throughput issues. - Co-ordination with customers to understand the problems on the circuit and resolving the fault within the TAT defined and tracking of ticket till closure. - Exposure to Routing protocols, IP and Transmissions, Linux, LAN/WAN and Switching protocols. - Co-ordinating with last mile provider (wired/wireless) Airtel, Vodafone, TTSL, Reliance, BSNL, Railtel and City com for last mile media observation and assigning of field engineer at local site or POP location as per requirement. - Configured networking systems for Routing protocols, including TCP/IP, virtual private networks (VPNs), firewalls, and encryption technologies. - Responsible for checking different Logs, Alarms & troubleshooting on Cisco Routers & Switch, Tejas and ECI MUX. - Tremendous exposure and practical experience in tools like ServiceNow, VMWare, Putty, CBoss, etc -Knowledge of Routing Protocol:- TCP/IP, Static Route,IGRP,EIGRP,OSPF,BGP,-Knowledge of PDH,SDH,DWDM,MPLS, firewall,VPN-VLAN Configuration,OSI Layer-Switching :- VLAN,VTP,STP-Type of network LAN,WAN,MAN-Network management protocol -DHCP