Mangesh Narayan Rane Email and Phone Number

• Managing business of INR 1 to 2 Cr. per month in Mumbai with a team of 5 members• Catering majorly to Automobile OEMs and Ancillaries directly or through 40 dealers’ network • Monitoring service of “productivity solutions” all product range in Western and South Region• Ensuring consistent order booking to achieve spares / sales targets and reduce outstanding• Building channel network with emphasis on training and developing the Channel Team• Conducting technical seminars and application study before recommending the cost-effective solutions in collaboration with the Design Team• Providing customer ergonomic handling or fastening solutions at optimum pricing within acceptable timelines• Setting up customer service operations from scratch, preparing operational goals and developing business plans for the delivery of high-quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost-effective operations • Directing South West Service Team with direct Customer, Sales and Distributor Team at national level • Developing & deploying quarterly & annual plans, programs and policies for team; backing all cross-company sales objectives such as budgets preparation, forecasting of sales targets, and so on • Formulating strategy to drive customer experience & enhancing customer engagement and translating strategy into measurable initiatives & action plans • Supervising the servicing of all products like Material Handling Systems, Power Tools and Fluid Handling Systems• Working as Team Leader for employee engagement and learning centre • Communicating with customers, plant team, vendors & project team for ensuring smooth installation & completion of projects and ascertaining their requirements to aim high rate customer satisfaction at post sales stages• Managing Aftermarket Parts & Service Business through arranging service camps, tool crib, AMCs, and so on

Products Handled: Air Compressors, Rotary & Reciprocating (Capacity up to 300 CFM), E.O.T. Cranes (S.W.L. 02 to 10 Tons), Single Posted Jib Cranes, Forklifts, Battery Operated, Water Pumps, Cooling Towers, Heat Exchangers, Generator Plant, Press Machines (02 to 170 Tons), Die Casting Furnace, Heat treatment Furnace (L.P.G. & Diesel Fired) with Conveyer Attachment, and Canteen EquipmentGrowth Path: Jun’93-Jun’94: Trainee Engineer-Production, Press Shop & Utility Maintenance Dept.Jun’94-May’95: Company Trainee Engineer- Press Shop & Utility Maintenance Dept. May’95-Apr’97: Maintenance Engineer-Press Shop & Utility Maintenance Dept.Apr’97-Mar’98: Maintenance Engineer- Press Shop & Utility Maintenance Dept.