Working on technical documentation for Nutanix Cloud products, including Xi Clusters, Nutanix Cloud Clusters (NC2) on AWS, and NC2 on Azure.

• Led the documentation projects for the complete product suite of Digital Compliance. • Delivered multiple releases for multiple products simultaneously in a fast-paced environment. • Ensured that information development projects meet key performance indicators (KPIs) and SLAs. • Worked on improvements in the legacy content, processes, and feedback mechanism. • Represented the documentation team at higher-level stakeholder meetings. • Developed and maintained documentation… Show more • Led the documentation projects for the complete product suite of Digital Compliance. • Delivered multiple releases for multiple products simultaneously in a fast-paced environment. • Ensured that information development projects meet key performance indicators (KPIs) and SLAs. • Worked on improvements in the legacy content, processes, and feedback mechanism. • Represented the documentation team at higher-level stakeholder meetings. • Developed and maintained documentation plans and release schedules. • Mentored and coached newly joined junior writers. • Assisted the documentation team with editorial reviews and product teams with UX writing. Show less

▪ Led the technical publications team for the Amdocs OSS products in the microservices-based product development environment.▪ Designed and developed product manuals from scratch for a new product – Fallout Management Application.▪ Managed end-to-end documentation workflow in a three-week release cycle.▪ Collaborated with multiple teams, product owners, and technical publications professionals located in Pune and Israel.▪ Contributed to process improvements and provided… Show more ▪ Led the technical publications team for the Amdocs OSS products in the microservices-based product development environment.▪ Designed and developed product manuals from scratch for a new product – Fallout Management Application.▪ Managed end-to-end documentation workflow in a three-week release cycle.▪ Collaborated with multiple teams, product owners, and technical publications professionals located in Pune and Israel.▪ Contributed to process improvements and provided mentorship in several areas.▪ Authored documentation in DITA (Perforce and Oxygen) and Confluence. Show less

▪ Led the information development project for Veritas eDiscovery Platform.▪ Contributed with complete ownership of documentation work for the features developed in Pune and as a co-author for the features developed in the U.S.A till November 2017.▪ Single-handedly managed all aspects of technical documentation as a sole writer for one year.▪ Collaborated with multiple scrum teams, CFT, product owners, and program managers, knowledge management, and support team located in Pune and… Show more ▪ Led the information development project for Veritas eDiscovery Platform.▪ Contributed with complete ownership of documentation work for the features developed in Pune and as a co-author for the features developed in the U.S.A till November 2017.▪ Single-handedly managed all aspects of technical documentation as a sole writer for one year.▪ Collaborated with multiple scrum teams, CFT, product owners, and program managers, knowledge management, and support team located in Pune and California (U.S.A).▪ Adapted Agile software development principles; participated in all scrum meetings; contributed as a product owner for InfoDev in triage meetings, backlog refinement, feature prioritization, and release planning meetings.▪ Prepared documentation plans and maintained Confluence pages and JIRA dashboard for documentation-related work. Developed several process documents for InfoDev.▪ Led the 508-compliant documentation project that included accessibility testing using JAWS.▪ Managed publishing activities for release articles, technical notes, and release notes.▪ Authored documentation in FrameMaker, WebWorks ePublisher Designer, and DITA (Vasont & XMetal).▪ Managed additional responsibility to update and maintain Enterprise Vault Compatibility Charts when the business needed my assistance. Established good working relations with the new SMEs in a short period.▪ Thrived in a fast-paced and technically demanding environment. Won several appreciations and WoW awards from the engineering and Information Development managers.▪ Earned accreditations such as Symantec Sales Expert+ and Veritas eDiscovery Platform for Administrators & Users. Show less

▪ Provided documentation support for Avaya Modular Messaging, Aura® Messaging, and Extension to Cellular products.▪ Researched and analyzed documentation requirements and prepared documentation plans.▪ Gathered information on new and updated functionalities through reading design documents, interviewing Subject Matter Experts, and self-study of the products.▪ Worked with engineering to ensure the technical accuracy of the content.▪ Authored documentation in FrameMaker, WebWorks… Show more ▪ Provided documentation support for Avaya Modular Messaging, Aura® Messaging, and Extension to Cellular products.▪ Researched and analyzed documentation requirements and prepared documentation plans.▪ Gathered information on new and updated functionalities through reading design documents, interviewing Subject Matter Experts, and self-study of the products.▪ Worked with engineering to ensure the technical accuracy of the content.▪ Authored documentation in FrameMaker, WebWorks ePublisher Designer, and DITA (Astoria & Arbortext Editor).▪ Organized information as per Avaya DITA Content Model guidelines and migrated FrameMaker source files into DITA using Arbortext Editor in Astoria environment.▪ Managed additional responsibility to publish product manuals on the Avaya Support portal.▪ Performed user acceptance testing. Show less

▪ Performed end-to-end documentation activities for the Kace Networks project.▪ Contributed in UI usability testing.▪ Ensured that documents are technically accurate, concise, user-focused, and error-free.

▪ Led technical documentation project as a sole writer. Developed and maintained end-user documentation.▪ Defined scope, developed plans, and performed project management for the documentation projects.▪ Coordinated with the development team to understand client’s requirement of the project.

▪ Researched and organized information on various technical subjects.▪ Wrote Knowledgebase articles.

▪ Attended inbound calls and solved customer’s queries.▪ Managed and updated customer’s and client’s database.