Manglesh Shah Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Configure/implement Salesforce at Origin Energy which includes but not limited to,Salesforce (Sales/Service Cloud)• Map complex business process to salesforce using workflow rule, process builder, approval processes and flow• Create and configure record type, page layouts, and it's assignments based on user profile• Configure "Omni channel" for automatic case routing based on agent skills and capacity• Manage Salesforce system access with profile and roles• Prepare client business processes document, functional and technical specifications• Create reports and dashboards for data analysis and trend monitoring• Review client data, prepare data migration plan and conduct data migration with Salesforce Dataloader and Jitterbit• Work close with IT team and business users to make sure the Salesforce is aligned with business• Configure Salesforce to integrate with finance and customer survey systems• Work closely with other vendors to develop enterprise level solutions• Develop test cases for UAT (User Acceptance Testing)• Deploy Salesforce changes to multiple Salesforce Environments• Prepare training material, and provide classroom training to end users• Work closely with project managers in the agile environment to manage project sprints with Jira application

Melbourne, Australia

Salesforce (Sales/Service Cloud)• Work with Sales and Executive team to create/manage complex workflow rules, Process builder actions etc.• Develop training plans, materials and documentation for users, keep materials up to date and coordinate users with ongoing training sessions• Develop reports, dashboards, and processes to monitor data quality and integrity continuously and assist users with report design and management. • Create ad-hoc reports which contains data from Salesforce, Financial system, production system with the help of system integration. • Ensure quality and accuracy of customer information and activities. Regularly perform de-duping and clean-up procedures with data loader and Jitterbit.• Create and maintain fields & page layouts for standard/custom objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases etc.• Manage user access and permission with profiles, roles, permission set and sharing rules.• Drive user adoption with mature Salesforce instance with the help of record types, page layout, custom fields, Validation rules, schema builder and other admin tools.• Maintain Salesforce add-ons like Datahug, LinkedIn Sales Navigator, Altify account management, Customer Experience Survey (ClickTools), Salesforce Outlook plugin etc.• Manage working relationship with 3rd party vendors.• Manage Salesforce Sandbox environments and it's access as specially with vendors • Monitor and record all changes made to production• Deploy changes to production via "change set"• Keep innovating Salesforce with App Exchange and new Salesforce featuresPardot (Marketing Cloud)• Manage and maintain Salesforce-Pardot connector for data synchronisation• Regularly de-duping prospects and Pardot data• Train new starter and provide ongoing assistance to existing users• Design, implement and monitor drip campaigns, dynamic/static email lists, email templates, reports, landing pages, forms etc.

Melbourne, Australia

• Administer and monitor News Corp's Salesforce CRM.• Manage profiles, user accounts and create new roles base on organization’s role hierarchy.• Manage sales cloud which includes auto lead scoring and assigning leads to Sales team member based on the lead score and other criteria.• Use Data Loader for insert, update, upsert, delete and export data from Salesforce Objects.• Create and maintain fields & page layouts for standard/custom objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes etc.• Manage user access with organization-wide defaults(OWD), sharing rules, permission sets, profiles and role hierarchy.• Work with management and end-users to create and manage workflow rules, data validation, process builder etc.• Develop reports, dashboards and processes to continuously monitor data quality and integrity and assist users with report design and management.• Ensure quality and accuracy of customer information and activities. Regularly perform de-duping and clean-up procedures.• In collaboration with the IT Manager and Governance Manager, ensure that required level of data security and staff are regularly updated with best practice.• Keep abreast of new Salesforce features and functionality, using this knowledge to provide recommendations for process improvements and update end users.• Develop training plans, materials and documentation for users, keep materials up to date and coordinate users with ongoing training sessions.• Manage and troubleshoot Salesforce integrated applications like Adpoint, DFP, Cybersell, JDE.• Manage and troubleshoot Cirrus (Salesforce plugin for Gmail) and Salesforce for Outlook (Salesforce plugin for Outlook)• Develop and maintain a good working relationship with internal and external stakeholders.• Follow ITIL framework for Change Management, Release Management, Incident Management and Problem Management.

Victoria, Australia

750 Collins St, Melbourne