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Manh Do is listed as Management Trainee @Prudential Vietnam Assurance | Customer Experience & Retention at Prudential Vietnam Assurance Private Ltd., a company with 837 employees, based in Ho Chi Minh City, Vietnam, Viet Nam. AeroLeads shows a matched LinkedIn profile for Manh Do.
Manh Do previously worked as Customer Experience | Customer Insight at Prudential Vietnam Assurance Private Ltd. and CEO's Office | Customer Service & Customer Experience Transformation at Prudential Vietnam Assurance Private Ltd.. Manh Do holds Bacherlor Of Arts With Honours Marketing Management, Second Class: 1St Division, Marketing/Marketing Management, General from Staffordshire University.
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Manh is a young professional in the field of Customer Experience and Customer Insight with consistent experience in Research and Customer Service/ Customer Experience throughout various industries.Currently, Manh is involved in Management Trainee Program at Prudential Vietnam Assurance for young talents to become future leaders of the corporate. He is rotating across divisions in 18 months to develop his business acumen, leadership and functional expertise.With his landing in Customer Insight, Manh is working closely on Customer Metrics (NPS, Acquisition, Retention).
Listed skills include Event Planning, International Logistics, Ielts, Project Management, and 13 others.
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A career timeline built from the work history available for this profile.
- Delivered both quantitative and qualitative research from E2E; typical projects are including but not limited to Product Concept Test, Media Crisis Impact Evaluation, Customer Satisfaction Benchmarking- Monitored & led deep-dive data analysis of Customer Satisfaction Score (NPS) in 3 Operational Touch points.- Led Healthcare Claim Journey Mapping.
Ho Chi Minh City, Vietnam
- Managed "Critical Complaints Handling Project" including building handling process, deliver weekly reports and facilitate high-level update meeting to solve 100% critical complaints (4000 cases) and reduce TAT by 5 times (35 days/case to 7 days/case).- Facilitated "Crisis Management Project", in detail, providing immediate resource to Call Center.
Ho Chi Minh City Metropolitan Area
- Built UI/UX research to redefine user journey & identify MVP for new sales platform (ePOS) development - Reviewed newly released features' UI/UX of Super App for Agents (PRUForce) to ensure user-centricity- Led ATL activities including event and livestream series to increase and maintain MAU of around 10.000 users/month
- Conducted secondary research related to logistics, tax and competitive landscape of relevant niche-markets that client want to enter. - Built discussion guides and facilitated qualitative research with experts - Prepared use cases in new business ventures of relevant industries and companies for clients
Hanoi, Thành Phố Hà Nội, Vietnam
- Supported Customer Service Manager to draft Problem Escalation Process & Handbooks for Customer Service Staff- Co-designed event service allocation plan - Supported pre-launch event for 300 VVIP Guests with MarCom Department
Other employees you can reach at prudential.com.vn. View company contacts for 837 employees →
Tuệ Lý
Colleague at Prudential Vietnam Assurance Private Ltd.
Vietnam, Viet Nam
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LA
Lan Anh Hoang
Colleague at Prudential Vietnam Assurance Private Ltd.
Vietnam, Viet Nam
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TN
Thanh Nguyen
Colleague at Prudential Vietnam Assurance Private Ltd.
Vietnam, Viet Nam
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GT
Giang Tôn
Colleague at Prudential Vietnam Assurance Private Ltd.
Ho Chi Minh City, Vietnam, Viet Nam
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MP
Manish Pun
Colleague at Prudential Vietnam Assurance Private Ltd.
Vietnam, Viet Nam
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BL
Brian Lowther
Colleague at Prudential Vietnam Assurance Private Ltd.
Hong Kong SAR, United States
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VĐ
Viên Đào Thảo
Colleague at Prudential Vietnam Assurance Private Ltd.
Vietnam, Viet Nam
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TT
Tuan Tran Quang
Colleague at Prudential Vietnam Assurance Private Ltd.
Vietnam, Viet Nam
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NN
Ngoc Nguyen
Colleague at Prudential Vietnam Assurance Private Ltd.
Vietnam, Viet Nam
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LL
Lê Lê
Colleague at Prudential Vietnam Assurance Private Ltd.
Ho Chi Minh City, Vietnam, Viet Nam
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Quick answers generated from the profile data available on this page.
Manh Do works for Prudential Vietnam Assurance Private Ltd..
Manh Do is listed as Management Trainee @Prudential Vietnam Assurance | Customer Experience & Retention at Prudential Vietnam Assurance Private Ltd..
Manh Do is based in Ho Chi Minh City, Vietnam, Viet Nam while working with Prudential Vietnam Assurance Private Ltd..
Manh Do has worked for Prudential Vietnam Assurance Private Ltd., Boston Consulting Group (Bcg), and Vietnam Grand Prix Corporation.
Manh Do's colleagues at Prudential Vietnam Assurance Private Ltd. include Tuệ Lý, Lan Anh Hoang, Thanh Nguyen, Giang Tôn, and Manish Pun.
You can use AeroLeads to view verified contact signals for Manh Do at Prudential Vietnam Assurance Private Ltd., including work email, phone, and LinkedIn data when available.
Manh Do holds Bacherlor Of Arts With Honours Marketing Management, Second Class: 1St Division, Marketing/Marketing Management, General from Staffordshire University.
Manh Do is listed with skills including Event Planning, International Logistics, Ielts, Project Management, Mos, Market Research, Business Analysis, and Problem Solving.
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