15 Years of total experience in IT industry, having strong abilities in Service Delivery ,Service Support, Incident Management, Project Management.• Highly competent professional with proven experience and success providing quality customer-focused services• Monitoring, measuring, analyzing and reporting services and components availability• Ensuring that all your co-workers in projects understand and follow all procedures they are involved with• Profound knowledge of business requirement and using proactive activities to ensure agreed level of availability• Excellent ability to navigate in a matrix environment and expert in conflict resolution,• Energetic and decisive leadership, merging diverse individuals into team-centric groups to achieve common goals. • Huge experience in coordinating with various functional groups for business processes and projects.• Handle Service Delivery for Projects and owning overall operations. Core competencies: • Process Analysis & Improvement (ITILv4)• Service Delivery and Operations Management• Asset Management (IT Infrastructure)• Conflict Resolution