• Configuring and managing HP ProLiant DL380 Servers• Support and maintain HP3PAR StoreServ.• Manage & Support Citrix Netscaler load balancing appliance• Support in performance monitoring, back-ups, reporting, Root Cause Analysis, and resolution for VMware environments.• Administrating & Managing Multi mode Journey Planner Systems in the operations control center in Abu Dhabi Transport Management Centre on a day to day basis to ensure correct operations and reporting any faults / failures.• Diagnose and resolve technical problems independently as well as in collaboration with a team.• Review, verification and confirmation of incidents as well as incident clearance from the road,and appropriate data input into Journey Planner System• Verification of rerouting advisories based on road work, accidents, and closures as obtained fromPolice, Saeed along with transitioning and ending such advisories at the appropriate time, includingappropriate data input into System.• Coordination with stake holder to handle special event situations (Formula 1, concerts, etc.) which may occur after normal operating hours.• Production of electronic daily, weekly and monthly traffic reports following an agreed-upon formatwith Department of transport, for the purposes of performance monitoring and management activities.• Management of traffic database and archiving of data, along with storage of aged data forplanning access.• Statistics & Performance monitoring reports on the overall system usage.• Virtualization and consolidation of VMware ESXi Virtual Infrastructure

• Implementing, Monitoring and Maintaining Enterprise Level IT Infrastructure & Services.• Design and implementation of new solutions and improving resilience of the current environment• Performs analytical, technical, and administrative work in the planning, design and installation of new and existing personal computer systems, workstations or servers• Securing network system by establishing and enforcing policies, and defining and monitoring access• Support and administration of firewall environments in line with IT security policy• Work very closely with internal departments & external vendors. • Installation, configuration, administration of Windows server 2008/2012/Windows 8/Windows 7/OS x • Installation and configuration of Active Directory, SQL, Patching& Antivirus• Software deployment through active directory• Diagnoses and resolves problems in response to user reported incidents• Settings up of the networking devices (Router, Switches, Access points )• Identifying problems and then suggesting technical computer-based solutions.• Creating VPN configurations for site-to-site and remote access• Monitor, analyze network, infrastructure, and system logs. Proactively respond to risks, issues or threats• Virtualization using VMware & Parallel desktops • Working with 3rd party vendors to ensure quality delivery and support of Avaya IPBX Telephone System.• Responsible for data network disaster recovery planning and implementation.• Managing Avaya Telephone system, Polycom Video conference device, CCTV , Biometric & Access control, MFP Printer & LaserJet Printers• Manage Wireless Connectivity by setting the Channel, SSID and Security• Office 365 Administration (Microsoft Exchange Online, Microsoft SharePoint Online, Lync Online.)• Taking backup of Firewall, ERP , CRM , Active directory data’s• Installation, configuration of MAXIMIZER CRM & ORION ERP software.

Installation, configuration, administration of Windows server 2008/Windows seven/Windows XPProvides PC support, maintains peripherals such as printersPerform daily system monitoring and verifying completion of scheduled jobs such as backups.Troubleshooting of hardwares and softwares.User administration (setup and maintaining account)Manage Company E-mails, Spreadsheet and DocumentsInstallation and Maintaining Local Area Network Troubleshooting computer Hardwares & Installation of softwaresInstallation and up-gradation of hardwares and softwaresUpdating Operating System, Antivirus, Service PacksInstallation of projectors

Installation of windows 2003 in IBM serversConfigure Active domain controller in windows 2003 serverImplementing, Managing, configuring of systems / servers in Windows 2003 LAN environmentEnsuring that the network infrastructure is up and running.Taking the back-up of dataConfiguration of DHCP and DNS serverTesting and troubleshooting of Network ProblemsManage Company E-mailsProvided technical support to the entire organization on soft wares and hard waresConfiguration and administration of IIS server for .Net technologiesMaintains connectivity and ensures uninterrupted networkFollow procedures and routines for purchasing equipment and software request quotations, get written approval, sign delivery note, check delivery, report discrepancies, approve invoices before payment.Ensuring that the network infrastructure is up and running.Taking the back-up of datasArrange repairs of malfunctioning hardware with suppliersArrange purchase of new equipment through supplier