Manh Dan (Dan) Pham Email & Phone Number

Melbourne, Victoria, Australia

• Performing remote or in-person assessment of products and troubleshooting with suspected faults, experience with Linux systems for remote support for US clients.• Triaging errors from various systems using common error-logging tools, including software and hardware.• Developing comprehensive triage processes for each asset type, documenting equipment fault finding and corresponding repair action.• Specifying service requirements for all of Seer's asset types, including developing comprehensive service manuals.• Implementing global programs for preventative maintenance, testing, hardware updates, and firmware upgrades on Seer products.• Contributing to continuous improvement of products and processes by providing formal feedback about design, assembly, and in-market use changes to the respective teams at Seer. This improves equipment performance and longevity.• Maintaining documentation of service activity, expenses, and an accurate product knowledge base.• Maintaining asset management software to provide live visibility on asset movements. • Ensuring sufficient inventory is maintained to support business activities, and performing routine inventory audits.

• Supervise production floor activities (assembly, testing, calibration, service and repair) to maximise customer satisfaction and meet quality, schedule and productivity objectives• Provide in-house and subcontract manufacturing support for production assembly, testing & quality processes.• Ensure adequate product & process documentation is available for subcontract & in-house manufacturing.• Work with R&D on release of new products to production assisting with manufacturing processes, test jigs, test procedures and manufacturing documentation.• Participate in modifying or creating documents required for assembly, test and quality processes.• Ensure all manufacturing documents are up to date and the master files correspond with latest and complete revisions of all products, sub-assemblies or parts at all times.• Maintain or create processes to capture and report manufacturing statistics and identify any issues that impact product quality or manufacturing yield.

Abbotsford, Victoria, Australia

Develop manufacturing process by studying product requirements, modifying and testing methods and equipment• Supervise production floor activities (assembly, testing, calibration, service and repair) to maximise customer satisfaction and meet quality, schedule and productivity objectives• Ensure production procedures and documentation requirements are strictly followed according to the Quality Management System• Develop and maintain work instructions and technical reports for all manufactured products and prototypes to meet the requirements of ISO13485• Liaising with suppliers, customers, research and development staff• Audit and assurance preparation

Abbotsford, Victoria, Australia

• Perform preventative maintenance of biomedical equipment and ensure testing is performed annually with installation, upgrades in hardware & software, calibration, maintenance, functional testing and safety testing in line with Australian Standards and manufacturer's recommendation• Conduct test data analysis and collaborate with engineers to resolve issues detected in testing as well as discuss any limitations on the product in both hardware and software •Fault finding, diagnosis and identify potential solutions and troubleshooting• Provide technical support for service team as well as customers• Ensure biomedical equipment are maintained in a cost effective and timely manner• Perform electrical safety testing and tagging in accordance with IEC 60601, AS/NZS 3551

• Troubleshoot and repair Digital and Analogue PCB assemblies.• Assemble and test PCB assemblies used in electrical, electronic incorporating thru hole and surface mount components.• Design and implement product testing jigs in support of manufacturing.• Assisting investigation of electronic components for Root Cause Failure Analysis.• Assisting product engineers with test execution and data collection.• Inspecting, testing, and calibrating equipment such as MPPT devices, Inverter, VFD inverter.

Bachelor Of Engineering - Be, Electrical And Electronics Engineering (Honours), 83

Bachelor'S Degree, Finance, General