Manjunath Hegde Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham, North Carolina Area

• Identified needed business improvements and determined appropriate systems required to implement solutions.
• Assessed business needs and problem areas to create focused solutions like Hybrid cloud-as-a-service Estimate and Quoting capabilities.
• Enhanced and reconstructed the Commerce Quoting and Ordering application for Cisco commerce to support Hybrid cloud-as-a-service offering.
• Helped deploy system enhancements to improve field operations.
• Consolidated business rules for… Show more
• Consolidated business rules for system enhancements.

Raleigh-Durham, North Carolina Area

• Improved service renewal system for Cisco by adding new features.
• Helped deploy system enhancements to improve field operations in service/subscription renewal area for Cisco.
• Produced charts and diagrams to assist with problem analysis.
• Collected, defined and analyzed business requirements.
• Created and maintained standard operating procedures governing system functions and features.

Raleigh-Durham, North Carolina Area

• Resolved diverse range of technical issues across multiple Cisco commerce applications such as Estimates, Configuration, Quoting, Ordering, Pricing & Discounting for customers and end-users across various time zones.
• Translated complex technical issues into digestible language for non-technical users.
• Collaborated with colleagues in both domestic and international support facilities.
• Monitored systems in operation and input commands to troubleshoot areas.
• Resolved… Show more
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Mumbai, Maharashtra, India

• Served as primary point of contact for IT support relating to owned solutions and products for Cisco e-commerce applications.
• Performed root cause analysis of reported issues to decisively discern and enact corrections.
• Documented reported faults and bugs for referral to development staff's use in iterative updates.
• Analyzed Cisco commerce technical issues to identify troubleshooting methods needed for quick remediation.
• Explained technical information in clear terms to… Show more
• Explained technical information in clear terms to non-technical individuals to promote better understanding.