Manjunath Hegde Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham, North Carolina Area

• Identified needed business improvements and determined appropriate systems required to implement solutions.• Assessed business needs and problem areas to create focused solutions like Hybrid cloud-as-a-service Estimate and Quoting capabilities.• Enhanced and reconstructed the Commerce Quoting and Ordering application for Cisco commerce to support Hybrid cloud-as-a-service offering.• Helped deploy system enhancements to improve field operations.• Consolidated business rules for… Show more • Identified needed business improvements and determined appropriate systems required to implement solutions.• Assessed business needs and problem areas to create focused solutions like Hybrid cloud-as-a-service Estimate and Quoting capabilities.• Enhanced and reconstructed the Commerce Quoting and Ordering application for Cisco commerce to support Hybrid cloud-as-a-service offering.• Helped deploy system enhancements to improve field operations.• Consolidated business rules for system enhancements.• Coordinated data migration and consolidation efforts. Show less

Raleigh-Durham, North Carolina Area

• Improved service renewal system for Cisco by adding new features.• Helped deploy system enhancements to improve field operations in service/subscription renewal area for Cisco.• Produced charts and diagrams to assist with problem analysis.• Collected, defined and analyzed business requirements.• Created and maintained standard operating procedures governing system functions and features.

Raleigh-Durham, North Carolina Area

• Resolved diverse range of technical issues across multiple Cisco commerce applications such as Estimates, Configuration, Quoting, Ordering, Pricing & Discounting for customers and end-users across various time zones.• Translated complex technical issues into digestible language for non-technical users.• Collaborated with colleagues in both domestic and international support facilities.• Monitored systems in operation and input commands to troubleshoot areas.• Resolved… Show more • Resolved diverse range of technical issues across multiple Cisco commerce applications such as Estimates, Configuration, Quoting, Ordering, Pricing & Discounting for customers and end-users across various time zones.• Translated complex technical issues into digestible language for non-technical users.• Collaborated with colleagues in both domestic and international support facilities.• Monitored systems in operation and input commands to troubleshoot areas.• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.• Conducted in-depth product and issue resolution research to address customer concerns.• Used ticketing systems to manage and process support actions and requests.• Maintained familiarity with API and authentication mechanisms for all supported products. Show less

Mumbai, Maharashtra, India

• Served as primary point of contact for IT support relating to owned solutions and products for Cisco e-commerce applications.• Performed root cause analysis of reported issues to decisively discern and enact corrections.• Documented reported faults and bugs for referral to development staff's use in iterative updates.• Analyzed Cisco commerce technical issues to identify troubleshooting methods needed for quick remediation.• Explained technical information in clear terms to… Show more • Served as primary point of contact for IT support relating to owned solutions and products for Cisco e-commerce applications.• Performed root cause analysis of reported issues to decisively discern and enact corrections.• Documented reported faults and bugs for referral to development staff's use in iterative updates.• Analyzed Cisco commerce technical issues to identify troubleshooting methods needed for quick remediation.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Maintained response times in compliance with internal policies to support business continuity. Show less