Outreach, Development and Mentorship Programme:1. Needs Assessment: Conduct needs assessments to recognise beneficiary’ unique strengths and challenges, and design intervention plans to address these needs.2. Record Keeping and Reporting: Monitor beneficiaries’ progress and prepare regular reports to communicate the effectiveness of the intervention plans.3. Casework and Mentoring: Support Senior Social Worker/Social Worker in coordinating and conducting casework for beneficiaries, providing basic counselling, risk assessment, safety planning and crisis management, and connecting them to necessary resources and services. Mentor beneficiaries at both individual and group levels to promote personal growth and development.4. Group Work: Facilitate group work sessions (e.g. psychoeducation workshops, focus group discussions, support groups) aimed at promoting interaction, collaboration, and shared learning among beneficiaries.5. Stakeholder Engagement, Management & Partnerships: Liaise and build relationships with agencies, ministries, and community partners for collaborations, referrals, and to enhance service delivery. Work effectively with these stakeholders as part of casework and intervention plan.6. Community Development Work: Engage in community development activities and support community events to foster better community relationships and promote our services. 7. Professional Practice: Maintain a high standard of professional practice and social work, adhering to ethical guidelines and continually seeking to improve skills and knowledge.Green Bridge: 1. Guide and support team members in their project work development, identify and nurture individual strengths while providing opportunities for further development and growth, facilitate meetings, coordinate with GreenSG Collab team in organising events, such as learning journeys, and foster teamwork and a collaborative and productive environment.

J H Kim Taekwondo stands at the forefront of providing quality Taekwondo instruction and training to students.Responsibilities:• Lead in-charge for customer service and sales for Toh Tuck branch• Maintain broad knowledge of programmes, fees packages, enrolment, promotions, procedures, and other important issues through management communications, meetings, and formal training• Respond to diverse incoming enquiries on programmes offered through phone calls, e-mails, and WhatsApp• Liaise with enrichment and childcare centres in offering extracurricular programmes• Work with Lead Instructor in building a good rapport with students and parents• Coordinate with students on their participation in various events such as gradings and competitions through timely communication• Handle all student billing and payment matters

• Provided a range of administrative and support services, including clients’ registers management, routine correspondence, meeting and event coordination, to support the effective operation of the Managing Director’s office• Updated and maintained records and databases such as invoice books and cash books, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible• Liaised with clients to arrange meetings and answer any queries• Supported a culture of quality customer service in the organisation by identifying and responding quickly to clients’ needs• Responsible for the drawing up of important documents such as Investor Financing Agreement and annual Financial Statement• Successfully created and executed a reminder system using Microsoft Excel for yearly filing of Annual General Meeting (AGM) and Annual Return (AR), thus saving future incurrence of late payment charges• Wrote company SOPs to aid staff in carrying out complex routine operations to achieve maximum efficiency and reduce miscommunications• Implemented a simple task management system using Google sheets to track work and duties of staff

National Environmental Agency (NEA) is the leading public organisation responsible for improving and sustaining a clean and green environment in Singapore.Responsibilities:• Facilitated outdoor fieldwork and ground inspection duties• Performed public relations activities including, coordinating inspection schedules and arranging environmental public health visits with residents• Assisted in the management of Gravitraps• Managed, stock-took and deployed operational logistics and supplies