• Managing day-to-day activities for overall QA and IT Security Efforts.• Ensure robust coverage for all scheduled and ad-hoc testing requests.• Monitoring and managing system risk and security-related exceptions and findings• Managing SLA for each exception/finding, incidents/problem tickets, and make sure that all systems are managed according to compliance.• Coordinating with external application vendors to close any application-related security gaps.• Mitigating and communicating all security exceptions to senior leaders and get their alignments.• Partnered with the IT Ops team to provide testing coverage for production-related incidents.• Providing overall testing estimates, and IT budget and oversee test execution for various phases (SIT, UAT).• Overseeing the defects management process and ensure no critical defects remain open for any releases.• Communicating overall testing progress to key stakeholders.• Mentoring the team by educating and helping them adapt to the industry's best practices.

. Provided leadership to the QA team, effectively leading efforts to define and implement highly effective test strategies, test plans, and test cases that consistently ensure the timely delivery of high-quality software products.• Worked collaboratively with cross-functional teams, consistently demonstrating strong communication and interpersonal skills to build strong relationships and ensure effective coordination and collaboration.• Effectively managed client relationships, proactively providing regular updates on project status and quality metrics to ensure all stakeholders were informed and engaged throughout the testing process.• Developed and execute highly effective test cases and scripts, consistently identifying and addressing any issues related to product functionality, reliability, and performance to ensure the highest levels of quality.• Coordinated effectively with development teams to prioritize and track defects using JIRA and other bug-tracking tools, effectively identifying and addressing any issues promptly to ensure that all software products met the needs of clients and end-users.• Conducted detailed root cause analysis, consistently providing insightful recommendations for defect prevention to ensure that all future products met the highest quality and performance standards.• Successfully mentored and provide training to junior QA team members, sharing best practices and tools to ensure that all team members were equipped to meet the needs of the organization and deliver exceptional results.

IT Governance, Risk, and Compliance: (May 2019 - June 2021)• Successfully managed a team of Information Security Risk Coordinators and effectively ensured their adherence to Service Level Agreements (SLAs) for Technology Exceptions and Findings.• Consistently met or exceeded SLAs for Technology Exceptions and Findings, demonstrating strong management skills and an ability to drive results.• Proactively managed Technology Governance, Risk, and Compliance (GRC) Controls, ensuring compliance with all regulations and standards.Quality Assurance: (June 2011 - April 2019)• Provided exceptional leadership and direction to Test Leads for various test phases, including SIT, UAT, and Performance, as well as operational readiness, QA strategy, and Test Automation.• Demonstrated strong leadership capabilities by effectively providing guidance to both onshore and offshore testers at Ameriprise and partner vendors (Amp India, Infosys).• Successfully oversaw and managed the day-to-day priorities for all testing activities, maintaining a strong focus on quality and ensuring all deliverables were met.• Reviewed and collaborated with leadership on monthly dashboard reviews, providing valuable insights and recommendations for improvement.• Fostered positive relationships with cross-functional teams and partner vendors, ensuring effective communication and collaboration to ensure that all QA deliverables were met and exceeded expectations.

• Led the QA team responsible for ensuring the quality of educational software applications used by K-12 grade school students and faculty, effectively managing all aspects of the testing process from planning to release.• Developed and implemented highly effective QA strategies, test plans, and test cases that ensured the highest standards of functionality, usability, and accessibility, consistently exceeding expectations.• Worked collaboratively with cross-functional teams including developers, product managers, and user experience designers to ensure that all software products met the unique and specific requirements of students and faculty.• Proactively managed the testing process from test planning, test execution, and defect tracking, effectively identifying and addressing any issues in a timely manner to ensure the timely delivery of high-quality software products.• Conducted detailed root cause analyses and provided insightful recommendations for defect prevention, consistently demonstrating strong problem-solving skills and a strong focus on continuous improvement.• Effectively managed the software release process, including managing software releases and ensuring that all software products were rigorously tested and validated prior to release.• Successfully mentored and provided training to junior QA team members, effectively sharing best practices and tools to ensure that all team members were highly effective and equipped to meet the needs of the organization.

• Successfully managed large-scale testing efforts for Charles River Investment Management Systems, ensuring that project timelines were met.• Spearheaded project planning and resource allocation, including reviews of requirements, test cases, and defect management for CRIMS.• Implemented various industry-standard QA processes to improve the quality of products and meet all project deadlines.• Proactively worked on resolutions for testing-related issues and concerns to ensure smooth project progress.• Effectively managed test resources for comprehensive end-to-end test coverage

• Engaged in testing, overseeing, and synchronizing all online/web services projects.• Accountable for scrutinizing and offering precise QA assessments for all online/web services projects.• Tutored and guided novice onshore and offshore QA consultants to guarantee their efficiency and efficacy.• Orchestrated all consultants proficiently to ensure sufficient coverage in every application/project, culminating in optimized performance and superior outcomes.• Preserved all automation scripts and validated their efficacy in fulfilling testing prerequisites.• Responsible for conducting end-to-end regression testing, an essential procedure for assuring top-notch software products.