Mani Kumar Alajangi Email & Phone Number

Visakhapatnam, Andhra Pradesh, India

• Successfully strategized and executed a complete migration of 100+ company computers from Windows 7 to Windows 10, resulting in a 30% improvement in system performance and reducing IT help desk tickets by 40%.• Implemented Microsoft Endpoint Configuration Manager efficiently on all desktops, enhancing system updates by 70%, and significantly improved overall system security.• Leveraged proficient knowledge of computer hardware to diagnose and promptly repair 90% of hardware issues in-house, reducing outsourcing costs by 60%.• Efficiently handled networking problems by coordinating with ISP and Internal NOC team, resulting in a 35% reduction in downtime and a 25% increase in productivity across all teams.• Provided solid printer support, reducing printer-related problems.• Upgraded company systems, improving system efficiency.• Introduced standardized protocols for troubleshooting, achieving improvement in problem resolution time.• Resolved software installation issues, reducing employee downtime, and leading to increase in productivity.