Mani Mariappan Email and Phone Number

● Over 8 years of Experience in this industry as a Trademark Classification , Patent Analysis, Data Classification & Harvesting ● Maintaining the SLA and carrying the annuity project for more than 5 years in a single customer.● Managed and mentored team of 30 + to deliver exceptional service.● Skilled in identifying risks, errors, or defects in a business process and removing them● Trained organization level six sigma tools and subsume with my project improvement.● Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.● Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.● Evaluated team performance and provided constructive feedback to improve daily goal achievement.● Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.● Assisted with team recruitment, interviewing and onboarding.● Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.● Created Documents for ISO Standards levels and successfully completed multiple External & Internal audits● Played instrumental role in designing business requirement documents such as presentations, process required documents and various support documents.