• Diagnose and resolve software and hardware issues for end users varying in complexity.• Ensure new and refurbished devices comply with university IT policies.• Provide customer service while supporting service desk operations.• Perform drive formatting, software installation, verification, and virus removal.• Collaborate with ITS Security on endpoint management and cross-departmental support.

• Conducted extensive research on global public sector innovations, focusing on cybersecurity, artificial intelligence, digital governance, sustainability, and conservation.• Collaborated with senior researchers to transform case studies into comprehensive research papers, to be presented at international conferences

• Reading up on previously published research papers on different authentication schemes and highlighting/discussing important ideas and concepts for our protocol development in weekly presentations.• Implementing and testing out authentication schemes on C++.• Designing our authentication scheme, defining various entities, and implementing the most effective cryptographic & authentication mechanisms for our protocol.• Designing UML diagrams to plan software implementation and following the secure software development lifecycle to ensure the use of secure coding practices.

Developed the official Suvy website, live at suvyclasses.com, using React JS, in coordination with senior developers.Created an Android application with React Native framework for virtual classroom hosting.Tested and validated programs to improve application performance by 50% and deployed MongoDB clusters for managing student data.Collaborated on developing an AI tutor chat bot using OpenAI prompt engineering.Designed sound FX and music for the Suvy app using FL Studio.