Oversee and manage day-to-day program operations, ensuring adherence to timelines, budgets, scope, and quality standards.Spearhead ground-level efforts to enhance project scalability, paving the way for future growth and expansion.Successfully automate and optimize processes which leads to First response time within a minute increase from 90% to 99%Leverage automation to optimize team performance, enabling focus on strategic tasks and high-impact activities such as productivity of the team increased by 30% Key role in talent acquisition, hiring, and managing 46 full-time subject experts and 1000 freelancers for program scalability.Ensure the effective execution of core program processes, guaranteeing smooth and seamless operations.Model, Coach, and Care for team members to drive empowerment, accountability, and growth.

Supervised team activities, organized tasks, and aligned project needs effectively.Developed and published 2.5 L solutions for PCMB subjects in K12 curriculum which increased solved by suggestions rate from 12% to 25% using OCREfficiently managed and planned multiple projects, optimizing resource allocation based on the team's bandwidth.Enlisted the support of 15 full-time interns, 60 part-time interns, and 100 freelancers from prestigious institutions to contribute to content development efforts.Model and Coach team members and made them TLs from SMEs in an year

Fostered cross-functionality within the team, encouraging seamless collaboration and skill-sharing among team members.Ensured high-quality output by effectively managing and supervising the team's work, implementing rigorous quality management practices.Spearheaded the design and execution of a comprehensive training program for newly joined candidates, successfully training over 100 freshers in 3 batches, along with newly onboarded teachers.

Provided real-time solutions to students' queries and doubts up to K12 level, ensuring a seamless learning experience.Conducted performance evaluations of tutors and delivered constructive feedback to facilitate continuous improvement.