Manish Reddy A. Email & Phone Number

United States

• Led the development of version 2.0 for a B2B SaaS platform, focusing on email and SMS marketing tools for mortgage and loan officers; incorporated AI and new features into the platform redesign.• Conducted comprehensive market research and competitive analysis to inform product strategy; organized and analyzed customer feedback through interviews and surveys, integrating insights into the product backlog.• Created user stories and wireframes based on research findings, collaborating closely with UI designers; managed the product backlog and prioritized features for development sprints.• Coordinated between the development team in India and the sales team in the USA, ensuring clear communication of product vision and requirements; collaborated with cross-functional teams including UI/UX designers, developers, and business stakeholders to align on product goals andtimelines.

United States

• Planned and executed a phased product launch, including beta testing and scaled release; developed and distributed customer communications for product updates via email and website notifications.• Utilized business intelligence tools to track product performance and identify areas for improvement; participated in sprint planning, bug tracking, and development reviews to ensure product quality.

Amherst, Massachusetts, United States

Hyderabad, Telangana, India

• Created the product vision for ALLY using Lean Canvas to plan the business model and key strategies. Developed user personas for tutors, online coaches, and marketing consultants, understanding their needs and problems.• Initiated user story mapping to outline customer journey and determine necessary features at each stage.• Prioritized the most important features using ROI and RICE methodologies, organizing these features into the product backlog.• Crafted detailed user stories, acceptance criteria, and jobs-to-be-done (JTBD) from the backlog, reducing development time by 25%. Utilized data analytics to prioritize the product backlog and make informed decisions on feature improvements.• Led 2-week sprint cycles with clear goals, acceptance criteria, and UI/UX requirements, achieving a 95% sprint completion rate. Held daily standup meetings to solve problems and ensure smooth sprint execution.• Made quick prototypes, gathered feedback, and refined versions, reducing time to market by 15%. Conducted sprint reviews and retrospectives, driving steady progress each sprint and boosting team productivity by 20%.• Worked with designers and developers to implement product features. Managed relationships with stakeholders, incorporating their feedback into product development.• Created a "Join the Waitlist" campaign, onboarded users to the private beta, and collected feedback on bugs and suggestions for improvements.• Incorporated customer feedback into sprints and used Hotjar and Google Analytics to refine the product

Hyderabad, Telangana, India

• Developed and maintained a comprehensive knowledge base, streamlining customer support processes and reducing average resolution time by 12%.• Analyzed customer data to inform product enhancements, leading to a 22% rise in satisfaction and an 18% reduction in churn at Amazon.• Acted as SME for a group of 20 peers, helping them understand account security, customer success, and fraud mitigation.• Assisted customers with fraud transactions, helped recover accounts, and was recognized for quickly resolving issues during peak festival season.

Hyderabad, Telangana, India

• Developed and maintained a comprehensive knowledge base, streamlining customer support processes and reducing average resolution time by 12%.• Analyzed customer data to inform product enhancements, leading to a 22% rise in satisfaction and an 18% reduction in churn at Amazon.• Acted as SME for a group of 20 peers, helping them understand account security, customer success, and fraud mitigation.• Assisted customers with fraud transactions, helped recover accounts, and was recognized for quickly resolving issues during peak festival season.

Master Of Science - Ms, Engineering/Industrial Management

Activities and Societies: UMass Product Club (UPC)Coursework: - Technical Project Management - Operations Management - Product Management.

Bachelor Of Technology (B.Tech.), Mechanical Engineering

Activities and Societies: American Society of Mechanical Engineers (ASME) (2015 - 2019), Cultural Fest Coordinator ( 2017-2019 )Course.