Experienced IT consultant with 18+ years of expertise in devising and implementing innovative technology solutions. Proficient in optimizing IT infrastructures, crafting efficient network architectures, and enhancing cybersecurity measures. Adept at translating complex technical concepts into actionable insights for clients. Skilled project leader with a track record of driving successful implementations. Passionate about staying ahead of industry trends to deliver value-driven IT strategies.

* Preparing audit assessment framework across the Group Company.* Performing third party audits which included infrastructure audit, Operation and maintainsprocess and control audit, SLA complains audit, Network audit and security compliance audit.* Preparing exit management plan of the engagement

ASG EYE HOSPITAL PVT LTD –:-MANAGER – IT (CORPOTATE)Working as Manager IT – Service Delivery & Operation for ASG HOSPITAL PVT LTDSpan of Control: 24 HOSPITAL (PAN –INDIA) IT Operation, IT Infra,.Handling Service Delivery for 24 HOSPITAL 1 WAREHOUSE IT Infra, IT Operation.SERVER ADMINISTRATION, SYSTEM ADMINISTRATION, STORAGE ADMINISTARTIONIT PRODUCT- SERVERS (HP / DELL/ IBM) STORAGE (HP EVA 6000) (IBM V7000)Telecom: - INFRA VODAFONE, AIRTEL HIS-ATTUNE (Hospital Information Management system), Implementation, Management, Enhancement.Cloud Hosting. Website, EMR (Electronic Medical Records)User Management /Administration and Training. EMR- Implementation, ManagementAndroid APP Designing, Enhancement, Implementation, Testing. (ASG APP-Meet Experts)Technical Roles and Responsibilities:-• Updating and monitoring IT user accounts.• Maintenance & management of the Critical Windows based Server Environment.• Maintaining up to date Antivirus levels on all machines company wide.• Working on Active Directory accounts, configuration of Blackberrys & laptops. • Managing and monitoring of backups in multiple locations. • Providing maintenance support and break-fix solutions. • Follow documented processes i.e. implementing change control procedures. • Liaising & meeting with external suppliers of IT services. • Purchasing of IT Equipment and software in line within agreed budgets. • Supporting a multi-site IT infrastructure of at least 100 employees. • Responsible for the fast and accurate troubleshooting of reported faults.• Group Policy Object (GPO) administration, troubleshooting, and management• Manage Group Policy Object (GPO) links in OU hierarchy• Host and maintain server (i.e., IIS, business specific service, etc.)• Patching/software upgrades• Volume/partition space management• Hardware migration• Software licenses for all member server(s) added to their OU hierarchy• hardware maintenance for all non-Infrastructure-managed member server

TVS – Electronics Limited:-Executive – Field Operation (BIHAR/JHARKHAND & North EAST), Jan 2015 to Aug 2016Working as Executive Field Operation – Service Delivery & Operation For TVS Electronics limited Handling Entire Bihar /Jharkhand & North East through 17 ASP Service Center.. Span of Control: 17 ASP, (Authorized Service Partner) 35 Engineers.Handling Service Delivery for 4 Brands- Warranty and OOW Service Delivery.IT Product: DellTelecom: HTCPeripheral: TVS POS Printer and DMP Printer.Banking: FDI EDC Terminal, TATA, ATOSRoles and Responsibilities:- Handling 17 ASP Location across East & North East. Telecom product : Handling 1 Service center for HTC Product handling – Dell, TVS-E printers/POS, EDC Terminal for ICICI.KRA:• Responsible for entire Bihar/Jharkhand & North East Service Delivery for all Product, Man power recruitment and Infra requirement, P&L, Spare Consumption and RMA.• All escalation closing with target of 95% with 24 hours. Customer Differ target @5%• Warranty Service delivery for all the brands along with parts management.• Partner Management along with recruitment of new service partners.• Responsible for 100% RMA and defective return for all warranty products.• Responsible for adhering SLA management.• Responsible for Client relationship and partner relationship management.• Man power and capacity planning day today basis to make cost control.• Handled L2-Level Customer escalations, internal escalations and vendor escalations. Providing telephonic support and trainings to engineers.• Monthly review meeting with ASP, Ensuring ASP Escalation closer in TAT.• Quarterly review with Business Manager for the Target and Achievements, feedbacks and requirements to increase delivery performance

Support Specialist – Service Delivery (2012-2014)Roles and Responsibilities:-  Managed 30 AMC customers and renewal target of 80 Lac Business, through 1 Branch across Bihar (region). Service Delivery process effectively implemented, Streamlined across India and ensuring smooth service delivery and meeting SLA. Driving IMS logistic team for the right parts procurements and delivery. Monitoring and controlling consumptions, DOA and wrong parts on daily basis demand approvals. Periodic TAT & CSAT analysis, MIS Report, Ensuring Asset uploading in time, Pre Amc inspection and Preventive maintenance monitoring. Monthly review meeting with renewal team, Revenue team and ensuring billed in time. Quarterly review with IMS Regional Manager for the Target and Achievements, feedbacks and requirements to increase delivery performance.  Conducting periodic, scheduled customer review, monthly internal meeting with Location Managers to download challenges, CSAT and delivery performance. Vendor Management, People management, Outsourcing, Planning, short-listing and recruiting the team for excellence in performance. Handled customer escalations, internal escalations and vendor escalations. Providing telephonic support and trainings to engineers. Look after Day-to-Day service delivery and ensuring

L2 Support for High End Server (Feb 10 to Mar 12) Roles and Responsibilities:- (Team Size : 5) Working as a Server Engineer from Feb 2011 to Mar 2012 In Redington India Limited, Patna (Client Project at HQ, East Central Railway, Hajipur and 3 Other Division) Manage escalated issues related to Day-to-day operations. Implementing ADS with DNS (IBM x-series 232, x-series 440), Remote Desktop with Terminal services/ VNC, VPN, NetMeeting Remote Desktop Sharing. Configure and Upgrading IIS 6 to IIS7. Unix Administration, File system support, new system installation and performance monitoringFor AIX v6.1/5.3/5.2/5.1 Administration maintenance and 24/7 support of IBM pSeries Server include p550/570/ p5 p550/p570 Server. System Recovery through NIM Server by the user of mksysb image. Familiar with SMITY, Mirroring, Paging space management, creation of User Account management and password reset. Management of file permission and ownership of important files and directories. Management of network solution such TCP/IP, NFS and DNS. Experience in Upgrading, downloading Patches and installing to keep system in current maintenance level Strong understanding of performance monitor tools vmstat, iostat, netstat By checking error logs and getting understanding of the logs provided solutions for the application team. Involved in day-to-day troubleshooting and performance tuning for the end users on AIX based applications Problem solving, Troubleshooting and Performance tuning skills